Complaints

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• Initial Complaint

  Date:01/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hi i apllied for a program to get my class cdl a in ******** ** at fresh point technical after we finished our in class session/ hours is when hell began they only had one truck which barely worked and was manual when i was told they needed to have an automatic one as well they would let people be in the truck with sandled or high on weed/ intoxicated when that is illegal in the trucking industry they only had 2 teachers and the teacher that taught us the driving portion hust graduated high school in 2019 he barely knew what he was doing the truck was always almost out if comition and we never had 2 trucks at once as we were told we would i never even got to drive the automatic then the instructor even told us thats the trucks didn’t even have insurance and even in the beginning they had no where for us to even drive at smh after we started to drive in our local movie theaters parking lot we even had a graduation when no one even knew how to drive yet which i felt was a publicity stunt for ms whitney so she could get paid by the state and be able to promote so she can get othef students she even had the commisoner of dot attend they were even students at the graduation that didn’t even have there class hours done and now she is shutting the program down because she said we filed a complaint because she really had some of our class mates try to go take there driving test when we never got on road time we only drove around the parking lot and did all of our parking manuvers and now she is saying were only being credited for 100 hours when we actually did more than 160 hours of class time i dont think its fair me and my class mates loss personnel time from our lifes even quiting jobs so we can get our cdl to get screwed in the end i just want to make sure she doesnt get no financial gain from us from the state of ** and we do not get our end of the deal and get screwed over its not fair and feel likes shese running a fraud business so she can get paid if anyone cancall

  Business Response

  Date: 01/30/2024

  As a Campus Director my job is to ensure there are instructors to teach and are available to students daily. I will commend my instructors for an extremely hard work as I have seen their tireless work and commitment to seeing students through. I will always respect them and speak highly of them for their work no matter the drawbacks and circumstances that might have happened or the miscommunication. It is unfortunate these comments are only now being made now that actions have been made to close the program and was never brought up when I asked for their inputs or concerns during the period of weeks, they were here with us.

  By the ***** ** ***********, a school has to only have one truck, there was always a truck available to the students, however, students were refusing to drive in the Manual and suggested as a school we also have an Automatic to which we complied. It took past the period of 3 months for Mr. ***** to obtain a permit which is way past the time he is allowed as the program was only 8 weeks. A number of students did not and could not grasp what was being taught and still were not able to obtain a permit even after the period of 8 weeks. We took additional steps allowing them extra time by extending beyond the 8 weeks to which students still were not able to obtain their permits and a verbal declaration was made to which students verbally agreed they had only a set time or they could no longer be a part of the program. Only then did we see students put the effort in to obtain their permits. Our decision to close the program came down to safety and security of all individuals involved be it students, instructors, DMV officials or innocent road user.
  
  Students should not be behind the wheel of a commercial motor vehicle (CMV) without having obtained a permit. According to the ******* ***** ******* ****** ************** *******, a student should have already possessed a commercial learner’s permit before such drivers are allowed to operate a CMV that requires a CDL. Students were complaining about not getting time behind the wheels even though they know they did not obtain their permit, but it is protocol and mandated before taking them on the road, Mr. ******** being one of those students.

  The Commissioner of the DOT (who is very important) was invited to the graduation to garner a relationship to open the doors of opportunities for the graduates. I am as much disappointed as anyone that the opportunities given were not taken seriously and the program had to come to an end. 

  Customer Answer

  Date: 01/31/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ******** *****

  Customer Answer

  Date: 01/31/2024

  ***** ****************** ********************
  ***** ********** ******* *** **** ***** **
  *** ********** ***********************
  ******** *** *** **** * *** ******* **** *** ******* *********** ********* ********* *********
  
   

  she is really trying to find any excuse for her negligence its sad and i actually do have my permit and for the other students that actually don’t i cant blame them it was pointless anyway she made us waste our time end the program which wasn’t even being ran correctly anyway with her one messed up non insurance vehicle that she had us practicing parking in the nerve of her the state really needs to investigate there fraud program