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Business Profile

Entertainment

Xfinity Theatre

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Entertainment.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/16/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When purchasing items from Xfinity theater, the cashier did not show me her tablet after confirming my order. With doing so, she clicked the “20% tip” option and signed the tablet herself without warning or showing me. On a $30 charge I was charged $37.04. I purchased two $8 pretzels and one $14 wine. I am looking to obtain a $7.04 refund as I did not commit to the 20% tip. Time of transaction was approximately 8:05 PM.

  • Initial Complaint

    Date:03/14/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* Xfinity Theater sells Lawn Passes for their venue in ******** and ******. I have purchased the ticket because I do go to a lot of concerts. I have paid 239 for the ticket and they have only booked 5 concerts at the venue in ******** and 19 in ******. I would like to have a refund because they sell these tickets promises a huge line up and then fail to deliver. When you try to talk to someone about the concerns they dont care

  • Initial Complaint

    Date:08/18/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attended the ****** ****** concert on 08/12/2022 in ********* **. **** ****** & the venue stated there would be free parking. There was absolutely no free parking, or anyone directing you to "free parking". We drove around a city we don't know for 20 minutes looking to park and eventually had to pay $50 for the EZ Out parking because that's all that was available. It's absurd that we were lied to about free parking, or they just did not have the adequate space for free parking or competent staff directing you to free parking. To add, **** ****** oversold WAY too many tickets for this show. The venue was packed elbow to elbow, forcing people to sit/stand on the designated walking spaces all the way up to the entrance/exit on top of the hill. It was an awful experience, with many people profusely intoxicated or performing sexual acts out in public. It was hands down the worst and most unorganized concert I've ever been to. I reached out to **** ******/************ with all my concerns, but they are telling us to bring these issues up directly with the venue to get compensation for parking and partially for tickets due to the terrible experience. Because our tickets were bought through a third party seller through resale, **** ****** also said to be compensated for our tickets, we have to go through the seller itself, which they will not compensate tickets because they are not affiliated with the venue. So, basically everyone has been pointing fingers at the venue to get all compensation. There was no security present to bring up these issues to. I have 2 concerts lined up in October that I bought tickets for and I will sell them if the company doesn't do the right thing. I'm tired of large corporations taking advantage. This is nothing short of **** ******'s fault and the venues fault, so compensation should come from them. We traveled round trip 8 hours for this concert, spent hundreds of dollars, and are just asking for your company to make things right.

Xfinity Theatre is NOT a BBB Accredited Business.

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