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Business Profile

Hotels

The Capital Hotel

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 10 my flight was canceled and I was in ******** on the way to the airport. I looked for a hotel and one was across the street from the train station. The room was dirty so I cleaned the floor and put towels on the rug do I could walk on it. I did not think they had anything better do I roped everything down and went to sleep because I was so tried. The next day I pulled back the sheet to find there was no cover on the mattress and there was blood, pee, burns and it looked like something from the dumpster. I checked out that day and decided to sleep at the airport. They refused to give me a refund and they will not even refund me for the day I did not use.

  • Initial Complaint

    Date:07/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked The Capitol Hotel, ****** ***** ********** aka The Capital Hotel in ******** *********** for July 17-19 2023. I paid with credit card ending 3922 $318.15 on July 17, 2023. I was told when I arrive the elevator was broken and I would have to take stairs as a courtesy call. Did not specify that hotel only uses the 5th on up floors to use for booking rooms. I was told when I arrived I would be on the 5th floor I ask when elevator would be fixed they stated the next day. Well the next day came and elevator still out of service. I have spinal stenosis in neck and lower back problems therefore it was very painful to walk up 5 flight of stairs. Therefore I asked for a refund for the days I didn’t stay there. They stated I needed to talk to manager so I checked out because another 2 days before elevator would be fixed. I call general manager Teyo (very rude) and ask for refund for days I didn’t stay. Gave me the runaround had to call ************. Told me and ************ I would get refund no refund as of July 24,2023.

The Capital Hotel is NOT a BBB Accredited Business.

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