Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/21/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mattress is only 4 years old looks and feels like 40 year old mattress. I have a back injury impression in mattress is making it hurt more. This mattress is cheap I paid $1100.00 for it and it’s not worth $100.00. ITS A CHEAPLY MADE MATTRESS!!! I feel that Gold Bond should refund me some of the money I paid for it.

  Business Response

  Date: 09/21/2022

  We are the manufacturer.  This person bought her mattress from a retailer. I told her to talk to the retailer . They need to verify what she is saying. If it is a true warranty issue the stores policy is followed. She will either get a store credit or refund. We then take it back from the store and credit them what they paid us. I explained this the the women. 

  Customer Answer

  Date: 09/21/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ***** ******* I don’t know who this person is that said he spoke to me and explain to me about the retailer that I purchased it from I have spoke to the retailer the retailer told me that there is nothing that can be done he’s already spoke to Gold Bond so I don’t know what’s going on here I don’t know if Gulbin is lying or of the retailers lying this needs to be straightened out this is ridiculous

  Business Response

  Date: 09/21/2022

  What store did you buy from and who did you talk to. I will call them on your behalf 

  Customer Answer

  Date: 09/21/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******

  I spoke with Wayne Bennington brass in Bloomingdale New Jersey I spoke to the owner Joe as of last night which was Tuesday, September 20 he told me that there is nothing could be done that it’s a normal wear and tear on the mattress. He also said that there was a big stain on the mattress there’s nothing on my mattress my mattress is spotless I don’t know it was something on a camera that he took the pictures with or what but if you’d like to see pictures of my mattress I’d be more than happy to send them to you. Thank you very much