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Business Profile

New Auto Parts

Auto Zone Parts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    That on the 31st of January 2024, I went to the above branch of Autozone Auto Parts to buy Torque converter and transmission oil for my 2011 ********** ****** **. I gave the associate the description of my vehicle. He checked on his computer and took the details of the parts into the warehouse. After some minutes, he brought the oil and asked that I pick up the torgue converter at **** **** ****** ******. I left with the oil to the other branch where I picked the converter. On Saturday, when my mechanic completed the job, he poured the oil into the transmission. Everything was fine. The shift was smooth and I paid and took my car. I was happy that after the long wait, my car was finally ready and working fine. On my way back home, the car suddenly began to skip. I immediately took it back to the mechanic. He diagnosed and discovered that a *** oil meant for ***** was given to me instead of an *** oil. In my frustration, I went back to the branch and complained. They (including the manager - John) confirmed that I was given a wrong oil. I paid for the correct oil and took it to another mechanic, who flushed the oil and poured the new one. At this point, the transmission has been damaged. I complained to the customer service representative at the headquarters and a case was opened for me. It was referred to the regional office. Their amoral attitude towards my ordeal has prompted me to seek for your intervention. Apart from the $1,350 I spent with the first mechanic, I have now paid $5,500 to ***** to fix it. I am by this medium, asking for your intervention as this has caused me untold hardship. I have attach a picture of the diagnoses showing that the oil damaged the transmission.

    Customer Answer

    Date: 02/27/2024

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