We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Parking Facilities

Pro Park

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

This profile includes complaints for Pro Park's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pro Park has 110 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Pro Park

      1 Union Pl Hartford, CT 06103-1490

    • Pro Park

      300 E 2nd St Reno, NV 89501-1500

    • Pro Park

      50 W Liberty St Reno, NV 89501-1940

    • Propark America

      560 Warburton Ave Hastings on Hudson, NY 10706-1504

    • Propark

      560 Warburton Ave Hastings on Hudson, NY 10706-1504

    Customer Complaints Summary

    • 67 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/09/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 11, 2025, my vehicle was wrecked by a ProPark employee at ** ******** hospital parking garage in *******. That afternoon I drove to ******** ********* ****** in ******* to get a bid on the repairs needed. ProPark was notified of the amount of the bid as well as was contacted by a ******** employee.

      ProPark chose to go with an aftermarket or refurbished headlight which after 3 weeks of *** working on the headlight, it was determined the used headlight would not work with the programmer, so a new headlight had to be ordered. Taking another week. Now there is another delay for *** to be paid for both the used and new headlights.

      On Friday, June 6th, I was notified by ******** ********* ****** that my car is finally repaired, but claims ProPark insurance hasn’t fully paid for the repairs and will not release my vehicle. Today is Monday, June 9th and still no word on the situation. I’m beyond frustrated at the lack of professionalism of ProPark.

      I’m sure there is more to all of this because there is no reason my vehicle should have taken this long to be repaired.

      Customer Answer

      Date: 06/10/2025

      Today, June 10th 2025, I received an email from ProPark that payment had been submitted to ******** ********* ****** to reconcile the outstanding payment needed to release my vehicle.  I was notified by *** I able to pick up my vehicle today.  I picked up my vehicle around 11:30am. 

    • Initial Complaint

      Date:05/21/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I currently have a monthly parking spot w/ *** lot. To date it has been a very negative experience. I frequently have no parking & am left to fend for myself w/ street parking. I have made a # of complaints to
      Jaclyn B****, ************************
      ###-###-####. All of the aforementioned conversations have resulted in no resolve, in addition to Ms B****, being curt, short patience, dismissive & at times rude. Today I called to report not having a spot. Ms B**** picked up quickly, said please hold & left me on hold 6 mins. I then disconnected the call & called again. Ms.B**** picked up & her above behaviors immediately kicked in. I attempted to explain I had no parking spot & had to circle 14 mins until someone exited a spot. I cannot continue to pay full price for partime services. I have a list of running dates I've had no spot & some receipts for the city parking on day's I had no parking.
      I really would appreciate some assistance as I am no longer willing to accept any customer service from Ms. B****.

    • Initial Complaint

      Date:05/14/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We arrived at the hotel which uses this service for valet and it is the only option to park on Friday, May 3 between 730 and 8. We checked had a late check out on Sunday but the valet had taken us tomorrow car earlier to place our bags in the back of our vehicle. We left around 5pm and when our vehicle was brought to us it was pulled up across the street so I entered without seeing the passenger side as it had been raining. I thought it was odd at the time all other cars where brought to the side of the street the hotel entrance was on, which would have put the passenger side facing us. The next morning I noticed our car was damaged, had scratches amd white paint on the passenger wheel well. This was interesting since they had us parked next to a big white concrete pole when they let us place our bags in the back. I immediately reported the incident and sent pictures. There was 0 damage to my car prior to staying at this hotel. I received an email the claim had been received and was told it was under review. After a week, I contact them asking for an update in which Sean, the rudest individual called to stated they were denying my claim because I did not report it on site. They refused to send the video and he has refused to send documents stating they claim is denied and process foe disputing the claim. I will be filing a police report now.

    • Initial Complaint

      Date:02/18/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Saturday, February 1, 2025 my wife and I were attending an event in downtown **********. We have parked in this particular lot owned by ProPark before (*** *** ****), but found that when we drove through it that night no spaces were available. We assumed that the lot immediately adjacent to the one at *** *** **** was a continuation of ProPark's lot. We found a space in the adjacent lot, and not seeing any different pay station, we paid by scanning ProPark's lot's QR code. We subsequently found out that the lot we parked in was owned by ********** when we received a parking violation from them on our windshield. We are requesting a full refund from ProPark since we never parked in their lot that night. We have reached out via email to ProPark with the receipt number and have also provided a copy of the parking violation from the other company. We have also called ProPark's number repeatedly only to get the same voicemail. They have yet to respond and address our claim even though their site says that responses will be sent within 5 days.

      Customer Answer

      Date: 03/14/2025

      I have not heard anything from the business, nor the BBB since this complaint was filed in February.  What are the next steps?

    • Initial Complaint

      Date:02/11/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 4, 2024, I used ProPark’s valet service at ***** ****** ******* ******** in ******* **. After unloading items from my red 2015 **** ********, I explicitly informed the valet that I was done with my vehicle, handed over my only set of keys, and left.


      Negligence: The valet failed to properly secure my vehicle and left the emergency lights on for 2.5 hours, fully draining my battery. At 11:24 PM, hotel staff called my room to inform me that my car would not start. I was told that the valet would “take care of it,” but I was not consulted on any actions taken.


      Vehicle Damage: The next morning, my car displayed a “Service Transmission” warning and would not shift out of park. *** replaced my battery ($199.74), but the issue persisted, requiring my vehicle to be towed to New Hampshire. The technician confirmed that the valet likely attempted an improper jump-start (either by using another vehicle or incorrectly connecting the anode and cathode), damaging my car’s computer. Reprogramming the computer cost $190.00.


      ProPark’s Unreasonable Denial: ProPark has twice denied my insurance claim, claiming that I left the emergency lights on. This is both inaccurate and irrelevant—once I transferred possession to the valet, it was their responsibility to properly secure the vehicle. Their negligence directly resulted in costly repairs.


      Requested Resolution: I request reimbursement for the damages totaling $389.74. If ProPark continues to refuse accountability, I ask the BBB to assist in resolving this dispute fairly.


      Supporting Evidence: I have provided documentation, including receipts and my correspondences with ProPark and ***** ******.

    • Initial Complaint

      Date:12/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We booked parking for a Thanksgiving visit to family months in advance and pre-paid for a guaranteed reservation. When we arrived early Thanksgiving morning, we were turned away as they were full. Completely unacceptable. I have long covid and suffer enough with the stress of traveling, and booked parking well in advance because a) it was a holiday, and b) to ensure the start of our trip was stress free.
      We got in at *** parking across the street, but at more than double the rate we paid. (I also just lost my primary source of income). There were dozens of people waiting for shuttles and there were no shuttles available. We called **** and fortunately got one and just barely made our flight...more undo stress that ended up ruining my visit because of the relapse is caused to my long covid.
      ****** refunded what we paid and added three free days to our account. That is insufficient compensation in my opinion for ruining my visit due to their incompetence and negligence. I want the **** ride and the *** Parking stay (receipts attached) reimbursed in the form of a mailed check. The free days ****** gave us are meaningless to us and I highly doubt we'll ever park there again.

    • Initial Complaint

      Date:10/31/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a customer for this park and ride from *** airport. As I was returning on Sunday to my car. There was 4 men returning from ******, each had 4+ bags/boxes. There was no room for luggage in the racks so things were stacked on the floor. I was sitting in the second row next to the isle.
      I had my own luggage in the isle with my leg begin to stop it from rolling down the isle.

      As we rounded a corner one for the men’s gun/ fishing rod hard plastic case tipped over. Smashing into my ankle cutting it open. I was bleeding from the gash the driver of the bus did put a bandaid on. The men who’s belongings it was did not care
      I was requested to file a report in the canopy office. Which I was hysterical from the pain and bleeding. The “supervisor “ was very uninterested in the situation.
      I called back on Monday after missing work due to my ankle swelling. I asked for a supervisor, and was told she was the one from last night. That her manager knew about this and they were looking at it. They would call me that day (Monday or tomorrow Tuesday). Neither has happened.

      I would like a refund as I was injured using their services. Due to their negligence and having too many people on the shuttle I was injured. I have missed work and paying to be injured.

    • Initial Complaint

      Date:10/28/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/14/2024 I used ProPark garage @ *** **** *** ********* **. Car brought back with damage to drivers side door handle rendering it inoperable. I filed claim, paid for repair and on 10/25/24 after sending proper paperwork to company was denied. Company stated the damage was existing and/or normal wear & tear. Cameras would show i didn't bring a car with a door handle hanging off, which is what the valet driver claimed happened. The driver claimed he found it that way, that it did not happen through normal wear & tear as a company representative claimed.

    • Initial Complaint

      Date:09/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used one of their parking facilities, in at hotel in downtown *** ***** this past June. My car, which was a rental, was dropped off with no damage. When I picked my car up there damaged to the right rear bumper. I immediately filed a claim through their company. Come to find out, they used a public paid parking lot. The car wasn't parked in secure facility away from the public. I know this because I found the parking receipt from the the public lot they used on the dash board. This is very misleading. They need to let customers know their cars are being taken to a public parking lot and not be secured on the hotel property. We have not heard anything from them since we filed our claim. Very unprofessional and very irresponsible company

    • Initial Complaint

      Date:09/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 15, 2024, I parked my vehicle at ****** ******* ******* in ******* **, a Propark location. At some point during my parking stay, the staff at the location moved a sign within the lot and placed it adjacent to my vehicle. On August 21, 2024, this sign fell over, causing scratches to the hood and bumper of my car.

      Upon discovering the damage, I filed a report with the company on August 23, 2024, when I returned to pick up my vehicle. The company proceeded with an investigation and contacted me on September 5, 2024, to inform me that they were not accepting liability for the damage, claiming that the wind caused the sign to fall over and this was an "act of God."

      I strongly disagree with this assessment. The sign was not near my vehicle when I parked, and it was placed in a position where it was foreseeable that such an incident could occur, especially considering the lightweight nature of the sign. In my opinion, this constitutes negligence rather than an unavoidable accident.

      I have reviewed the wind speed data for the area on August 21, 2024, at the time the sign fell. According to data from a nearby weather station, the wind speed was between 14.8 km/h and 28 km/h, which is average for this location and time of year. This suggests that the fall was not caused by abnormally strong winds, but rather by improper placement of the sign. This further supports my belief that the incident resulted from negligence, not an uncontrollable "act of God."

      I am requesting compensation for the cost of repairs to my vehicle’s hood and bumper due to the damage caused by the falling sign. I believe this is a reasonable request, considering the circumstances.

    Pro Park is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.