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Business Profile

Personal Injury Lawyers

Jonathan Perkins Injury Lawyers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Personal Injury Lawyers.

Complaints

This profile includes complaints for Jonathan Perkins Injury Lawyers's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/31/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In the year of 2018, I needed legal representation so I decided to go to Jonathan Perkins injury service to seek help. During the last 3 years I have not been properly updated on my case. I have to call the office to get updates and for the past 3 or 4 years I have received the same information that they are waiting for a court date. I have asked to speak to Jonathan Perkins himself to ask why it's taking 6 years for this case to be closed. I call often and I get the run around each time I call and they refuse to call me with updates. They are not taking my case seriously due to the meager amount that's involved . No one is helping me and I am tired of waiting for them to close this case.
      I get the same message when I call them, they are waiting for a court date. This same message was from the past 3 years.

      Business Response

      Date: 04/16/2025

      Due to the confidential nature of our clients’ cases and attorney-client privilege, we are unable to share specific details regarding this matter. However, we can confirm that the issue has been resolved positively and would like to provide general context in response to the concerns raised.

       

      Civil litigation is inherently complex and often requires significant time and effort, much of which may not be visible to the client. While timelines can vary depending on the circumstances of each case, we are committed to moving matters forward as efficiently as possible in the best interest of our clients.

       

      At Jonathan Perkins Injury Lawyers, we take great pride in delivering exceptional customer service. We sincerely apologize if we did not meet the complainant’s expectations in terms of communication. We have taken steps to improve in this area to better serve our current and future clients.

      Customer Answer

      Date: 04/16/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      **** *****

    Jonathan Perkins Injury Lawyers is NOT a BBB Accredited Business.

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