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Business Profile

Retail Stores

Morneault's Stackpole Moore Tryon

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/10/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a sweater coat online from Morneault’s Stackpole Moore Tryon on July 26, 2022 and they charged my credit card on July 27. . Today, 2 weeks later, I contacted the store to get an update on the shipping status. Mary C. ****, store manager, informed me that the physical Morneault’s store has no connection to the online ordering department and that online orders are shipped directly from the manufacturer. She covered me with an email to the manufacturer inquiring about the status of my order. In my followup call later today, the owner, Jody, got on the phone and argued with me about my order and informed me that the sweater coat never should have been on their website. She said the store “would refund $40.00 for the order”. The sweater coat plus tax and shipping is $64.70. Bottom line, Morneault’s took my order and charged me for an item they had no inventory on; the store did not contact me to let me know this item was not available; and I won’t receive a credit until my next month’s billing cycle. A simple sincere apology and full refund will suffice. It’s terrible customer service to argue with customers.

Morneault's Stackpole Moore Tryon is NOT a BBB Accredited Business.

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