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Business Profile

Specialists

Connecticut GI

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Connecticut GI's headquarters and its corporate-owned locations. To view all corporate locations, see

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Connecticut GI has 14 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      About a year ago this company name GI Connecticut has been harassing me about 55 dollars that they claimed I owe them
      I called them and I spoke to somebody about the problem and they still harassing me

      Business Response

      Date: 01/06/2025

      We'll be happy to take care of this. We will reach out directly. 

    • Initial Complaint

      Date:04/09/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/23/2023 I went to the *********** ********* ****** in *********** ** to have a procedure done after consulting with one of their doctors about a problem swallowing.

      At no time during the consultation or prior to the procedure did the *********** ********* ****** provide me any details on what the procedure would cost, how much my insurance would cover and how much I would have to pay out of pocket.

      Only AFTER the procedure was complete did I receive a bill for over $1,100 which was unexpectedly high, I paid it. Then later I received another bill for $1,628.82 which I thought was outrageous! How can this company consult consumers, recommend a procedure and then provide zero details on what they will need to pay out of pocket? I think this practice is illegal and should be covered by the "No Surprises Act" - I was definitely surprised.

      Had I been informed how much this would cost I would have been able to decide:
      1) If I could afford the procedure
      2) If I wanted to shop around at competing companies for a better price
      3) If I wanted to forgo the procedure all together
      *These are basic needs of any consumer in this situation. Imagine if you had a car accident and you brought it to a shop, they took in the car, repaired it and only AFTER servicing were told you owed them $2,800 after insurance coverage. That is not acceptable. Healthcare should be no different.

      I would like you to contact the *********** ********* ****** and inform them that this practice is illegal and must stop immediately. Consumers must be informed what their financial obligations will be BEFORE service has been rendered, not after. Once I hear from their executive team that this illegal business practice will stop I will pay the remaining bill.

    • Initial Complaint

      Date:10/31/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Aug 24, 2023 I went to CT GI for a consult for a colonoscopy. Aetna, my insurance company, said the doctor is in my network. And it is. They had a last minute opening for the next day to do the procedure on Aug 25. After the consult I entered an office with 2 women in it and I showed my insurance card and they said I am completely covered unless there is a polyp found, which I understand. After I left the office, I called CT Gi corporate at ###-###-#### to make sure I'm covered for all charges the next day. Aetna said the facility (*********** ********* ) is out of network and I have to pay 100% of charge. I filed an appeal with Aetna and it was denied. I called ###-###-#### and they reduced the charge to $1100, which I did not pay.

      Its worth mentioning that *********** ********* (the facility) is owned by all the doctors of CT GI. The bill I received, that includes *********** **** *** charge, is combined with their charges. However when I call CT GI, phone number on bill and dispute this facility charge they refer me back to *********** ****. Its very confusing. Here are account numbers.

      CT GI Acct #4570311 (Includes all charges) ###-###-#### (phone # on bill)
      *********** ********* Center (facility) Acct ******* (never got a bill from them because its included with CT GI. ###-###-####.

      Tried to resolve with *********** **** and they went from $2400 to $1100 which I still don't want to pay. I have excellent credit and I don't want this unpaid bill to affect it.

      Aetna denied my appeal.

      I filed a complaint with the No Suprise organization (No Suprise Act) and they referred me to State of ** insurance dept. I filed a complaint with them. They replied that I am self insured and it is federal so they can't help. I don't believe it is AETNAS fault. I firmly believe it is CT GI's fault.

    Connecticut GI is NOT a BBB Accredited Business.

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