Reviews
This profile includes reviews for Lifeway Mobility's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 3 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromNancy N
Date: 11/08/2024
5 starsNancy N
Date: 11/08/2024
Albin did an amazing job installing my stairlift. Outstanding! He was helpful, and knowledgeable, and educated me on using and cleaning the lift. I'm very happy with the installation and would recommend Lifeway Mobility!
Lifeway Mobility
Date: 11/11/2024
Thank you for the positive feedback on your experience with our local team and for choosing Lifeway Mobility!Review fromt. k.
Date: 09/03/2024
1 start. k.
Date: 09/03/2024
The screw installed on the stairs split the planks. Several SMS and calls to sales rep just resulted in run arounds for months. It is by far the most frustrating company I have dealt with and I pray there is no issue with the unit itself so I don't have to call them ever again.Lifeway Mobility
Date: 09/05/2024
Thank you for your feedback. We're sorry for the communication issues and delays you experienced. Part of the reason for the delays in communication was a team member leaving the company. However, this is not the level of service we strive to provide, and we apologize for the frustration and inconvenience. Our team has reviewed this to ensure it doesn't happen again. A member of our local team has been in contact with you this week as we would like to make things right. He is scheduled to come out to your home to review the stairs to determine the next steps. Please contact us directly with any additional questions or concerns.t. k.
Date: 09/17/2024
Someone did call me back on 9/6 saying that Danny will contact me the following morning. After that, back to silent mode until I called back and left a message on 9/14. Still no call back until now. This has been an exercise in futility which only results in more frustrations. I will honestly appreciate it more if Lifeway Mobility would just tell me "we are not responsible. Just go away" instead of wasting my time by forever dangling hope.Review fromAmmie P
Date: 08/02/2024
1 starAmmie P
Date: 08/02/2024
I purchased a staitlift and it was installed 2/2024. The equipment is still under warranty and I am unable to get assistance or anyone to return my calls from the service department.
I called my sales representative Friday 7/5/2024 the stairlift was stuck at the top of the stairs it would not move, requesting an expedited service call. The representative assured me the service request was submitted and I would be contacted. I was unable to get downstairs to get food or let my dog out to relieve herself. I called my son who lives in *** ******* (1.5 hours away) for help, who had to physically carry me downstairs. My son unplugged the stairlift and after 3 hours of being unplugged it started to work again. I am traumatized from the event and no longer feel confident of its function. Two (2) weeks later on Friday, 7/19/2024 I received a call from the service department regarding the incident. After complaining to the service department, they scheduled a service appointment for Friday, 8/2/2024 (approximately 1 month later). It is now 10:00am 8/2/2024 I haven't received a call or a service appointment! This is unacceptable conduct and I feel as if I have been taken advantage up because I'm disabled & vulnerable.Lifeway Mobility
Date: 08/19/2024
We're very sorry for the issues with the lift that you've experienced and the inconvenience. We understand your frustration and apologize for the no-show as well. These issues have all been addressed with our local team.
All that being said, our service team confirmed there was a service visit on 8/15 with one of our technicians. He reset the unit and cleaned and greased the gear rack when he was there. There were no issues with the batteries on the unit. The lift was running properly after he was done with his work.
For any additional questions or concerns, please contact our local team - ***** *********
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.