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Business Profile

Tree Services

Ryan's Tree Service L.L.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a cord of wood on 11/29/23 from Ryan’s Tree, ****** ** I’m 79 and my husband is 86 Much to our dismay, the middle of the pile of wood was filled with oversized, filthy wood. I had to get rid of 1/8 of delivery which was unusable. It took 6 huge wheelbarrows to clean up the debris from wood delivery and find a place to put I asked Ryan’s Tree for $75 refund. He does not have courtesy to return a phone call. It’s my first experience of being treated so rudely

    Customer Answer

    Date: 01/02/2024

    I don’t have more information but I’m sure Ryan H***** will deny my complaint.
    i have no reason to make up a story about his firewood delivery filled with, dirt, leaves and unusable  wood.I Have 2  witnesses who saw his wood delivery and agree with me.

  • Initial Complaint

    Date:04/03/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an estimator come to my property to give me a quote to remove multiple large branches from a large oak tree that were hanging over my house. I explained what I wanted to be done and he came out not once, but twice to look at the tree, and the branches that needed to be removed. He quoted $450 (cash) to remove about 10-12 branches that were problematic and hanging over my roof. The day of, the crew was at my house for less than an hour (witnessed through my **** camera on my door) and when I came home from work, they had only completed half the job. I counted about 6 cuts in the tree when I was told they would be taking double that. They left a number of very large limbs still hanging over my house. I reached out to the estimator for the company the very next day and relayed my concerns and complaint. He informed me he would tell Ryan, the owner of the business, to see what could be done. I never heard back so I personally reached out to Ryan myself. I left him 2 voicemails before I finally reached him directly. When we connected I explained my issue in detail. He initially seemed understanding of my concerns and said he would contact the tree cutters that came out to my property that day for clarification and contact me back with a resolution. Weeks passed and I heard nothing. I’ve left 2 voicemails for Ryan and have placed several more phone calls over the course of a few weeks without a response. Now that the company has my money, I’m being ignored and feel quite deceived by them. At this point, I don’t want this business to come back and finish the job so I’m seeking a refund or partial refund.

    Customer Answer

    Date: 05/22/2023

    Good afternoon, This is in regard to a complaint I submitted on 3/31/23 against Ryan's Tree Service L.L.C. The ID number is ********. The complaint was closed as a "no response" but I wanted to follow back up with the BBB to report that this company actually did finally reach back out to me recently and refunded back half of my money. I wanted to report this new information so it can be adjusted on this company's profile. If there are any additional questions, please feel free to reach back out to me. Thank you!

    **** **** ******* ***** ************************

Ryan's Tree Service L.L.C. is NOT a BBB Accredited Business.

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