Complaints

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• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reject this this answer, we called them the next day and told him the air-conditioning was not working on the drive home from the garage. It didn’t work and we told that the next day . it wasn’t a week later it was the very next day, we picked up the car at 7 PM so we couldn’t tell them that night. It wasn’t working, . nothing was changed. Nothing changed about the operation of the air conditioner the same day, if you look at the receipt, it says everything’s working normal and it wasn’t working normal on the drive home from the garage. They overcharged us to change a sensor if you look at the receipt there’s O-rings and one sensor for $700. there’s no way it took him five hours to do the labor  Once again, I think this is a case of elderly abuse taking advantage of an 80-year-old man. Nothing was fixed when they said it was fixed and we told them on the drive home, It wasn’t fixed. 

  ey claimed in a repair estimate that the serpentine belt was cracked which it was not we had just replaced that . ******* ******** is an 80 year old man, the Fact that we paid for something that was not fixed and then giving outrageously high estimates to repair the air conditioning again and other parts on the Car that did not need replacing , Leads us to believe this could be a case of elderly abuse.

  Business Response

  Date: 06/14/2024

  To whom it my concern,
  
  I have talked with the customer about this repair.  We found
  the Air Conditioning compressor was not getting power during the first visit. 
  The reason was the EVAP temp sensor on the coil was not telling the compressor
  to turn on.  We replaced that sensor, tested and the Air conditioning was
  working, the customer brought the car in a week later and we found that the
  clutches on the air conditioning compressor were working intermittently, if we
  tapped a hammer on the compressor the clutches would engage, I also confirmed this
  with the customer, and they said yes it works sometimes and then it does not
  work sometimes.  The repair we recommend is to replace the air
  conditioning compressor.  We also mentioned to the customer that the
  compressor did not look like a factory OEM compressor, they told me they put an
  aftermarket compressor on the car a couple years ago???  The only way we
  could know if the compressor was not operating correctly was to replace the
  EVAP sensor and only then would we know how the compressor was operating, after
  our first repair, it was working, but obviously an intermittent problem
  appeared after the customer had it back for a number of days.

   

  Hayden R*******