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Business Profile

Adult Family Homes

Always Best Care Senior Services of Central Connecticut Inc

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Always Best Care Senior Services of Central Connecticut Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Always Best Care Senior Services of Central Connecticut Inc has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Ana P

      Date: 04/22/2025

      Realizing that a loved one in another state needs in-home care is one of the most emotional and vulnerable moments a family can face. You’re placing your trust in professionals to care for someone you can’t be there for daily, and you hope, above all, for peace of mind.
      Unfortunately, our experience with Always Best Care in Manchester, CT, brought anything but peace.
      Out of three scheduled visits, two had no documented care notes provided to the family, an unacceptable lapse in accountability for any agency claiming to offer professional in-home care. When no one from the family was on-site, there was no evidence that any meaningful care had been provided. We found my mother wearing the same clothing on Saturday that she had been wearing on Monday, despite two scheduled care visits in between. Her living space had not been cleaned, laundry had not been done, and no hygiene assistance had been evident. There was no documentation, no follow-up, and no communication.
      We later learned from the Director of Operations that internal notes for the Tuesday visit (one of the undocumented days) indicated that my mother declined hygiene assistance due to not feeling well. This is critical information that was never communicated to the family. If our loved one was unwell enough to refuse care, we absolutely should have been notified immediately so we could check in or seek medical attention if necessary. Additionally, no notes were provided for the Thursday visit.
      This complete lack of transparency, paired with poor communication and inconsistent documentation, makes it impossible to trust that proper care was ever delivered. When you're entrusting an agency with the well-being of a vulnerable loved one, basic communication and follow-through should not be optional—they are essential.
      Based on this experience, I cannot recommend Always Best Care in Manchester as a trustworthy provider of in-home care services. Our family deserved better—and so does yours.

    Always Best Care Senior Services of Central Connecticut Inc is NOT a BBB Accredited Business.

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