We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Services

Lapointe Automotive Enterprises, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took my ******* ******** to them with a starting issue. They determined that it needed a new transmission and a used one was ordered and installed on 9/26/22, costing $2,354.50. The issue continued after installation and they were made aware of this. They could not duplicate the issue yet it occurs for me 50% of the time. I called to inform them of this and was told "it was a used transmission with a guarantee and it may need to be replaced again. They can only check for so much." I returned the car to them, and they said they "changed some codes" and it should be all set. Three days later it happened again, stranding me at a grocery store with frozen food in the car. I called them again and the person on the phone was rude and said "we can't duplicate the issue" and left me without a solution. My boyfriend stopped in to the garage to find out what next steps they recommended. Speaking with an older gentlemen (presumed the owner but unsure) who seemed surprised that the problem continued. He was willing to look at it again but stressed they wanted to see the problem first hand. Apparently hearing about the symptoms was not enough, though the symptoms were the same as from day one, when they were sure a new transmission would fix the issue. As a result, I have been unable to drive the car for fear of being stranded yet again. I do drive it periodically and the problem still persists. I will have to take this to another garage but am out the money for the transmission, which clearly was not needed and had nothing to do with the problem.

Lapointe Automotive Enterprises, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.