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Business Profile

Awnings

Manchester Awning
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/16/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In may or June , I reached for the company to put my front awning in back and another awning near my house on the ground in the front. I was told by two handy man , i was missing a bracket to have that one installed.i was given a price in July 1760.when i got back from vacation, i called them and was told owner on vacation, for me to measure the length so a bracket could be made. I heard nothing until end of sept when they wanted to put it up. I had an appointment so i said no. Next thing i know OCT4, 2 men are at my house to install. They were surprised no one called so I called Manchester awning to tell her I was not having an awning put up in back. So one went down and left by barrels and one went up in that area. There were no special bracket and I showed him what I had which were the same as he had. My ring states one hour they were here, I got email for $690.00. I called complaint ing into voice mail.i emailed her also on why I was overcharged. No reply. I’m willing to pay reasonable . This was down for one and up for the other. I had these awning . They supplied nothing but labor . No special brackets - nothing .

    Customer Answer

    Date: 10/18/2024

    Stu

    Company , Manchester awning, reaching out to me this morning and we have resolved this billing issue. 

    Thank you again

    ***** ****

Manchester Awning is BBB Accredited.

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