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Business Profile

Beauty Supplies

Kim's Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/22/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I came into this store to buy a package of hair just for a quick hairstyle today 10-18-2024. The price on the hair said $19.99 but I get to the register to find out that I have to pay $24.99 before tax. The owners wife, who is standing there with a dumbfounded look, says she doesn't know how that price got there. Like what? So I say obviously it is one of you guys' employees because I sure didn't put that there. She calls her husband and I called over one of the employees to show them that the package of hair I had and all the ones similar to it, are priced for $19.99. The owner(husband) comes with me to say he needs to check to just argue with me tell its not his problem and that he is selling it for the price of $24.99. He blames the prices being incorrect on the girl who is there in the store with us saying she is new, doesn't know what she is doing, and just puts tags on everything . So I went off on him. First of all, it is your problem as the owner who is always there anyway, to double check that the prices are what they should be. It's unacceptable to openly blame the employee and then get mad at me for wanting the hair for what the price tag on it says. I can see 1 item being priced wrong but come on 3+ plus items of the same all with the wrong price tag. This happens all the time in that store.

    Business Response

    Date: 10/22/2024

    I fully understand the complaint. However the customer doesn't want to listen and keep complaining. She said I don't want to hear.

    So not much I can do at that time. 

    Customer Answer

    Date: 10/30/2024

    The business made no attempts to correct their mistake. The last message I last received was informing that the business hadn’t given a response yet. Again, the business has made no attempts to fix this issue and continues to wrongly price items at a higher price than what they put on the items 

Kim's Inc. is NOT a BBB Accredited Business.

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