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Business Profile

Fuel Oil

E-Z Oil Company, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fuel Oil.

Complaints

This profile includes complaints for E-Z Oil Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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E-Z Oil Company, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/25/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back in march I had ordered 100 gallons of home oil to be delivered. On march 10 2025 at around 3:00pm they delivered my oil, but on the receipt they wrote the computer didn’t stop at 100 gallons it dispensed 175.2 gallons instead which I did not order I only ordered 100. Now 14 days later on march 24 2025 at 4:00pm there was a charge of $300.72 from ez oil on my credit card. I immediately called them and they proceeded to tell me that I needed to pay the balance on my account for the 75.2 gallons of oil I did not order per their mistake. I told them I was not paying for the extra oil they put in my tank that I didn’t order it was their mistake not mine now they want me to pay for it or take back the oil. They made an appointment tomorrow to come to my home and take back the oil. I never heard of such a thing before taking old oil from someone’s tank and put it back in fresh oil. I don’t want them to come over my home and pull the oil out of my tank this was their mistake their loss. Can I tell them not to come on my property? I feel that their taking advantage of me and what they are doing is wrong. I’ve never heard of such a thing.

    • Initial Complaint

      Date:04/16/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had an oil tank replaced on 04/15/2024 and realized my oil tank tray was missing. Hopefully I will not need it, but it wasn’t free, and I was never asked.

      Business Response

      Date: 04/25/2024

      Hello ******. I received your letter and have tried to contact Mr. ****** by phone and e-mail to resolve this issue. Please let me know if he would like an amount refunted to his credit card or have us purchase a new tray for him.

      Thank You.

      A1 TANKMASTERS

      Customer Answer

      Date: 04/25/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Please put $80 on credit card for tray.



      Sincerely,



      ******* ******

    E-Z Oil Company, Inc. is NOT a BBB Accredited Business.

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