Complaints

This profile includes complaints for Bob's Discount Furniture LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Bob's Discount Furniture LLC has 219 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Bob's Discount Furniture LLC

  428 Tolland Tpke Manchester, CT 06042-1765

  
• 

  Bob's Discount Furniture LLC

  249 Hartford Ave Route 126 Bellingham, MA 02019-3007

• 

  Bob's Discount Furniture LLC

  3050 Middle Country Rd Nesconset, NY 11767-1072

  
• 

  Bob's Discount Furniture LLC

  2500 Central Park Ave Yonkers, NY 10710-1133

  
• 

  Bob's Discount Furniture LLC

  3 Mill Creek Dr Secaucus, NJ 07094-3615

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** *** is not cancelling part of my order. i cant come to the store. they told me i would be able to do it as i was unsure if the item would fit in my house

  

  Business Response

  Date: 07/28/2022

  Good Afternoon BBB,
  
  Please pass on our sincerest apologies to the customer for the concern they
  have existing. The customer signed an agreement with an entirely separate
  company from Bobs Discount Furniture – the agreement that the customer is
  referring to signifies that it belongs to the ********** *** ******* – not Bobs
  Discount Furniture.
  
  I can confidently state that this type of agreement is commonly reviewed with
  an ********** *** ************** and signed with an employee from that company
  directly. We do not train our sales professionals or customer care agents on
  the inner workings, terms, or conditions of this contract as it is a document
  that our company is not authorized to manage, update, or change in any
  way.
  
  We are unable to approve a return of this merchandise or arrange for a refund
  of monies that the customer has been paying to the ********** *** *******
  directly.
  The contact information for this customer is ###-###-####. This
  is the number to the ********** *** ******** **** **********. 
  
  Kindest Regards,
  Brittney W.
  
  Bobs Discount Furniture
  
  Customer Care Corporate Liaison

• Initial Complaint

  Date:07/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom this may concern,
  On July 14, 2022, I was scheduled to receive a Replacement bed from Bob’s Discount furniture. Please reference-Invoice No.: **********, white glove service delivery, serviced by Carlos R**** an melv. This has been an ongoing issue since the purchase of this bed, which was several months ago. When my delivery arrived the person delivering the bed was rude. He kicked several iteam that’s expensive damaging a few an the bed and once he finished delivering the bed he asked that I sign a blank screen. I didn’t want to sign anything that did not state exactly what I was signing. He insisted on this and started yelling at continuously an cursing at me . When I began to feel unsafe in my home, I asked him to leave, he stated “he wasn’t ::expletive:: leaving”. Then he began taking pictures of my home and the items in it. The police were called to my home due to his aggressive and threatening demeanor. Then i finally got him to step out the house afer Repeatedly asking him to leave an only to see him take pictures of my car an front of my house i ask him why is he doing that he stated you will see what will happen an called me a bad customer idk his intensions on this.This is completely unacceptable behavior. Is this the kind of customer service that Bob’s offers it’s customers? I expect to be contacted by one of your customer service managers to discuss this matter, as I am filing a complaint with the BBB (Better Business Bureau) and exploring legal remedies to this situation. Thank you.

  

  Business Response

  Date: 07/28/2022

  Dear BBB,

  Please
  pass on our deepest apologies for any inconvenience we may have caused this
  customer. We did locate an account but we believe is not the correct one we ask to please submit a copy of the receipt or more information. Once we receive a response the issues will be review. Once again we apologize for the frustration.

  Kindest Regards,
                                                                                                                   
  
  Thaymara C.
  
  Bobs Discount Furniture
  
  Customer Care Corporate Liaison

• Initial Complaint

  Date:07/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a real problem here. I bought a dining set from you* ******** ********* ** location. I paid the extra money for the setup and delivery. When the delivery guys showed up, they brought in the 6 chairs, table top, and stand. But, to their surprise, nobody actually gave them any hardware to put together the table! The delivery guy did the right thing, called customer service, and explained the situation. However, the customer service rep said they didn't have that hardware and it wasn't coming in until SEPTEMBER ( 2 months from now). I didn't reject the shipment, because I need a dining set for my house, but I asked what hardware to use, which the driver wasn't sure of. I'm constructing it now, but Bob's needs to give me my money back for set up. They didn't follow through on their end of the deal to set up my furniture for me, as I paid for. Setup gets paid. No setup gets me a refund for that payment. I've been very inconvenienced by this (had to go back and forth to Lowes to find the right hardware) and I'm definitely not buying again from Bob's if they don't refund me. I'll tell everyone I know not to shop there. I'm even tempted to share my story with the media.

  

  Business Response

  Date: 07/28/2022

  Good Morning BBB,

  We are so sorry to hear about the delivery issues the customer
  has had with their table. We have reviewed the customers account and we do see
  that they were offered a $150 refund as a token of apology.

  The delivery fee the customer paid was a total amount of
  $199.99, we will honor to refund the additional $50 back to the customer as a
  final token of apology for the failure to assemble and back order of the
  hardware.

  We have set this up in the account for the customer and they
  should receive it in 3-5 days on their method of payment.

  Thank you for bringing these concerns to our attention and
  we do apologize again that we were unable to meet the customers expectations on
  this order.   

  Kindest Regards,
  Brittney W.
  Bobs Discount Furniture
  
  Customer Care Corporate Liaison

• Initial Complaint

  Date:07/18/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a king bed with a 15 yeas warranty and we purchased the ********* insurance from Bob's Furniture in 2019 for $899.00. In 2020 I called Bobs because I felt a board in the center of the bed. A Bob's Technician came out, Bob's Furniture called me and told me it was defective. I was told to come in and pickout another mattress. My husband and I went to Bob's and picked out another king mattress with copper in it. The mattress costed more but we had to get a mattress. The copper infused mattress was delivered and the defective one removed. In January 2022 I was having the same issue with the copper mattress. Bob's Furniture sent another Technician to my home to see what the issue was. I started seeing a Pain Specialist in February 2022 for my back pain from the bed. I was constantly calling Bob's to see what's going on, what did the Technician report about the mattress. FINALLY in April 2022 I was told the firm copper mattress I have is defective and to come find a new mattress. I went to Bob's Furniture and looked, they had one firm mattress, it was almost $1,000.00 more. I asked for my money back, they are refusing, I shouldn't have to go every year to pickout a mattress and have strangers in and out of my home, especially with Covid 19 running rampid. I still have this horrible mattress in my home. I'm still under the care of a Pain Specialist. I want my money back. Bob's king mattress is 2 twin beds sewn together, Bob's Furniture NEVER disclosed that to me, the Technician said that's what it was like. I've given them 2 chances and both mattresses are defective. I just want my money back. Please help me.

  

  Business Response

  Date: 07/22/2022

  Good Morning BBB,

  We are very sorry to hear of the issues the customer has
  been having with their mattress. We have reviewed the customers account and we
  do agree that picking up the mattress for a refund in warranted in this situation.

  We have created the paperwork for a pick up and refund. The
  reference number for this paperwork is ********. The customer can reply back to
  us here at the BBB with a few dates that work for them to schedule the pick up.

  Once the merchandise is picked up and
  scanned back into the warehouse the refund will start to process back to the
  customer in the form of a corporate check to the address we have on file (**** **** ***** ****** ******** ** *******

  We do look forward to
  hearing back from our customer.

  Kindest Regards,
  Brittney W.
  Bobs Discount Furniture
  
  Customer Care Corporate Liaison

  Customer Answer

  Date: 07/25/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** ********

• Initial Complaint

  Date:07/18/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here's my experience. Got a bed delivered. It costed about 300$. I also paid 125 for a "white glove delivery service" where the bed was supposed to be assembled. There were screws missing. So the people who I paid to assemble the bed didn't assemble the bed. They also snuck out as I was on the phone with customer service, who hung up on me. They won't give me more screws because they "don't have any available". The earliest they can deliver me a replacement is in 3 weeks the earliest they can take the old bed is 4 weeks. I cannot return it to a physical location because it was ordered online. Because it's a bed the customer service agent has been able to request an expedited delivery. But the warehouse continuously rejects this request and I get 0 update unless I call a customer service agent. Worst company ever.

  

  Business Response

  Date: 07/22/2022

  Good Morning BBB,

  We are very sorry to hear of the concerns the customer is
  having with their bed. We have reviewed the account and we do see we have an
  exchange set up for 7/25/2022 and we have provided a refund of the customers
  delivery fee as a token of apology.

  It is never our
  intent to disappoint a Customer and again we want to apologize that we could
  not meet his expectations. Thank you for understanding.

  Kindest Regards,

  Brittney W.
  Bobs Discount Furniture
  
  Customer Care Corporate Liaison

• Initial Complaint

  Date:07/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around January/February 2022 we purchased 2 bed sets (2 beds, 1 dresser w/mirror, 3 night tables and 2 chest drawers for a total of $2,629. As expected due to supply and demand shortages these items were scheduled to be delivered within 6-8 weeks. In early May we received some of the items which were either chipped, scrathed, missing paint, stained or missing hardware. None of the furniture delivered that day was usable except for 1 chest. We proceeded to call customer service who informed us they could resend other furniture or give us a gift card back. However, they would not disclose the amount of the card unless we decided then and there that we wanted a card instead of the furniture. We prioritized the furniture since we were all sleeping on mattresses for weeks anyway. Once we placed the order for new furniture, we were made to wait another 6-8 weeks for replacements. The furniture that had arrived ,was left un-assembeled in our home since it was missing hardware. We were later told our ***** ***** bill would start as of that delivery date even though the majority of furniture was missing and the damaged unassembeled parts were basically left to be stored in our home while the replacements arrived. The replacements arrived in early June. One set was in okay shape, the other, however, arrived in worse condition than the first. When we called customer service, we were once again told we could wait another 6-8 weeks for new furniture or get a gift card instead. At this point, we kept the old furniture and informed cuatomer service we wanted a gift card or some type of price reduction for the poor quality of items received. We were told they could only give us $70.
  At this point, we went back to the store to speak to our sales person, Mario, about our experience. He assured us there would be another resolution, he would talk to the store manager and us a call back. To this date we never received a call back or a gift card and are at a loss of what to do next.

  

  Business Response

  Date: 07/26/2022

  Dear
  BBB,
  
  Please pass on our deepest apologies for any inconvenience we may have caused
  this customer. After reviewing the account I see the customer accepted the concession to keep credit we can reject that credit and offer the following options:

  - An even exchange replacement of the bed (wait time 2-3 months)

  - or we can offer a re-selection store credit on the bed which means the customer can go visit the store and select a new bed we will pick up the damage one and deliver the new one.

  The customer can reply back using the BBB channel and we will process the necessary paperwork.

  Kindest Regards,
                                                                                                                   
  
  Thaymara C.
  
  Bobs Discount Furniture
  
  Customer Care Corporate Liaison

• Initial Complaint

  Date:07/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a couch in September of 2021. Around May, 2022, I noticed that the fabric was fraying from the seams in a section of the couch.
  I called Bob's Furniture Store and spoke with a representative who advised me that it is within the warranty period. She scheduled an appointment for 7/2/22 for someone to look at the coach.
  The tech came and took pictures and left advising me that someone would call me.
  I receive no call from Bob Furniture.
  On 7/15/22, I reached out to Bob's Furniture and spoke with someone in customer service who told me that the damage was not a manufacture defect so they cannot repair it. I asked to speak with a manager and was put on hold for about 17 minutes, then they HANG UP THE PHONE. I find this to be very bad customer service. I have a couch that is damaged and cannot be used. I am affraid to sit in it, to cause further damage. I paid approximately $1,600 for the couch which is of no use now.
  I am expecting an EXCHANGE OR FULL REFUND, AS IT IS WITHIN THE WARRANTY PERIOD.
  
  THANK YOU.

  

  Business Response

  Date: 07/22/2022

  Good Morning BBB,

  We are so sorry to hear of the concerns the customer is
  having with their chaise. We have reviewed the account and we do see that the
  seam is separating on the seat cushion.

  We have processed an even exchange for the customer and the
  reference number is ********. We will come take the old chaise back and swap it
  out with a brand new one at the same time for the customer.

  They can reply back with a few dates that would work for
  them and we will book in the soonest available.

  Kindest Regards,
  Brittney W.
  Bobs Discount Furniture
  
  Customer Care Corporate Liaison

• Initial Complaint

  Date:07/15/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am very angry that yet again I received a delivery date change notice yesterday, July 14, 2022 for the third time for my ottoman order #******** customer #*******. I've had my furniture now for over two months and still it is not complete and unable to enjoy my purchase. The changed date is not acceptable because I will not have anyone at my home to receive it. I have gone back to work and taking a day off will be possible. This ottoman needs to be delivered on a weekend in the month of July only (Saturday or Sunday). If this item can not be delivered on my time schedule, I will be force to have Bob's furniture to come and retrieve the remaining furniture out of my home and refund my money so that I can purchase furniture else where. This is unacceptable the have three changed delivery dates. I purchased a complete set and that is what I want to see in my home. If you can't make it happen please refund me my money and again come get your furniture or I will have to report this to the Federal Trade Commission/Attorney Generals office and the Governors office.

  

  Business Response

  Date: 07/15/2022

  Good Morning BBB,

  We are very sorry to hear the customer is having concerns
  getting their ottoman delivered.

  We do understand the customer needs this to be delivered on
  a weekend due to work, we have moved the delivery to the soonest available Saturday
  7/23/22. The customer will get a time frame call 24/48 hours before the
  scheduled date to let them know what time the delivery is scheduled for.

  Thank you for bringing this concerns to our attention.

  Kindest Regards,
  Brittney W.
  Bobs Discount Furniture
  
  Customer Care Corporate Liaison

  Customer Answer

  Date: 07/19/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ******

  Customer Answer

  Date: 07/22/2022

  Here we go again, I was promise I would receive the ottoman on July 23, 2022 and yet again (the 4th time) I receive a text that the ottoman will not be delivered. I can not believe the poor services Bob's furniture delivers. I will NEVER EVER purchase anything for Bob's furniture again. If Bob's furniture can not deliver the ottoman on a weekend in the month of July, then I will be requesting that Bob's furniture remove the remaining Furniture out of my home and refund me my money so I can purchase furniture elsewhere. Signed Angry Customer **** ****** Order number ********

  

  Business Response

  Date: 07/28/2022

  Dear BBB,

  
  Please pass on our deepest apologies for any inconvenience we may have caused
  this customer. The ottoman is currently scheduled for 7/30/22 the customer will be receiving a text message from us with details about the time frame but as of today is showing as first stop. 

  Kindest Regards,
                                                                                                                   
  
  Thaymara C.
  
  Bobs Discount Furniture
  
  Customer Care Corporate Liaison

• Initial Complaint

  Date:07/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around June 5 I went to BOBs discount furniture and spend over 5 thousand dollars. I paid for the extra delivery fees and fees to put everything together. The delivery drivers came on the 14th and put everything together and while here broke my TV and didn't tell me about it. A few hours later I find out and go to bobs and deal with it. Then go to lay down and the bed falls to the ground. We get it fixed. About a week later it breaks again. We get it fixed and it has now broken a third time and hurt my cat in the process. Each time INCLUDING the first night it was delivered I told them that I wanted to return it. At this point I feel unsafe on it and it's literally sagging in and leaning back. I again contacted them to ask them to take JUST the bed frame back and was told no. It says in their return policy that if it's a safety issue or something the builders did wrong they would take the product back. I don't know what else to do now

  

  Business Response

  Date: 07/14/2022

  Dear BBB,
  
  Please pass on our deepest apologies for any inconvenience we may have caused
  this customer.
  
  Regretfully I am unable to locate any account information that matches this
  consumer’s complaint within our internal records.
  
  I have looked under the name, phone number; email address and address provided
  here and was unable to find anything that matched the provided information.
  
  Can you please ask the consumer to verify the invoice number (order number)
  associated with their purchase so that I can proceed in assisting on this
  complaint further?  They can locate this order number via the sales
  receipt provided at the time of purchase.
  If the invoice number is unavailable please ask if the
  customer can provide the original delivery address for this merchandise or any
  alternate phone numbers that may bring up their account records.
   
  We ask that the customer responds to us thru this BBB channel so that your
  efforts in excellent mediation assistance are not wasted.
  
  Kindest Regards,
                                                                                                                   
  
  Brittney W.  
  
  Bobs Discount Furniture
  
  Customer Care Corporate Liaison
  

  Customer Answer

  Date: 07/15/2022

  
  
  Better Business Bureau:
  
  
  
  The address is ** ********* ** ********** ** ***** 
  It was also purchased under my Husband's name **** ****** So that is probably why. My apologies. If they also need his number to look it up it is ************
  Thank you so much for your time
  **** * ******

  Customer Answer

  Date: 07/19/2022

  The purchase was under **** ***** and the address is ** ********* ** ********** **

  

  Business Response

  Date: 07/28/2022

  Good Morning BBB,

  We do apologize for the frustration our customer has been
  going through with this issue. While looking into the account it looks like the
  issues have been resolved with our customer care department. The bed is
  scheduled for a pick up on 8/4/2022. Thank you for bringing this to our
  attention.

  Kind Regards,
  Brittney W.  
  Bobs Discount Furniture
  Customer Care Corporate Liaison

• Initial Complaint

  Date:07/13/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased an entire bedroom set plus 1 piece on 6/5/22. Delivery dates were for 6/9 and end of June.
  On 6/9/22 the headboard, 1 nightstand, dresser with mirror and footboard was brought. The footboard was damaged. And the adjustable legs on the dresser were broke off by the delivery guys. We had a new footboard set for delivery for the following week of 6/16. They changed delivery time 3 times.
  6/16 came and we got the replacement footboard and then the delivery guys damaged the headboard. Making it so we had to have another replacement come the following week of 6/23 which is also when the last night stand and chest was supposed to be delivered. Delivery guys also scratched the floor and knocked pictures off the walls. By now we were also informed we could just go to Menards to get replacement legs for the dresser that the delivery guys damaged on 6/9 on delivery. This was not ok with us after spending $3057.39, they should send replacement parts.
  6/23 comes around, delivery time changed twice...and we get the new headboard and the nightstand but no chest. Thankfully different delivery guys and these ones were great.
  I texted the number of the store we purchased from at ###-###-#### and we were told the chest would be here on 7/7 and we would get a refund of half the delivery fees of $149.99 after the last delivery is made.
  7/7 came and I had no call and no show to the number they are supposed to contact for delivery updates since I'm the one who is home.
  So I again messaged the store and scheduled it for 7/14 delivery. Today,7/12, we got a message saying it's delayed again!! But the store does not see this. Today I texted ###-###-#### a number I got in response to a negative ****** review. Since the company ONLY will handle anything through test message.
  I have taken off days of work, hired babysitters, etc...for all of this and we are beyond fed up. No one takes responsibility.

  

  Business Response

  Date: 07/21/2022

  Dear BBB,
  
  Please pass on our deepest apologies for any inconvenience we may have caused
  this customer.
  
  Regretfully I am unable to locate any account information that matches this
  consumer’s complaint within our internal records.
  
  I have looked under the name, phone number; email address and address provided
  here and was unable to find anything that matched the provided information.
  
  Can you please ask the consumer to verify the invoice number (order number)
  associated with their purchase so that I can proceed in assisting on this
  complaint further?  They can locate this order number via the sales
  receipt provided at the time of purchase.
  If the invoice number is unavailable please ask if the
  customer can provide the original delivery address for this merchandise or any
  alternate phone numbers that may bring up their account records.
   
  We ask that the customer responds to us thru this BBB channel so that your
  efforts in excellent mediation assistance are not wasted.
  
  Kindest Regards,
                                                                                                                   
  
  Brittney W.  
  
  Bobs Discount Furniture
  
  Customer Care Corporate Liaison

  Customer Answer

  Date: 07/21/2022

  Literally the same Address, Name **** *****, and secondary phone number that is on this complaint is on the order that I included a picture of now. Maybe you typed it in wrong.