Complaints

This profile includes complaints for Bob's Discount Furniture LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bob's Discount Furniture LLC

  428 Tolland Tpke Manchester, CT 06042-1765

  
• 

  Bob's Discount Furniture

  2950 Belcrest Center Dr Hyattsville, MD 20782-1912

  
• 

  Bob's Discount Furniture LLC

  5200 Brandywine Pkwy Wilmington, DE 19803-1469

  
• 

  Bob's Discount Furniture LLC

  2146 Bartow Ave Bronx, NY 10475-4615

  
• 

  Bob's Discount Furniture

  2520 Flatbush Ave Brooklyn, NY 11234-5123

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered furniture from Bob’s discount furniture, during the purchase we were told about additional warranty that would cover any accidents or damage to furniture. We purchased the additional warranty for $199 which is for 5yrs. On 2/3 I went to sit on the bed when I heard a crack. I looked under the bed and could see that the frame that supports and holds the bed up was cracked in 2 places and the legs that hold the bed and frame up were slanted. Six of the legs to be exact. I filed a claim with **** ****** submitted the receipt of purchase and pics of the damage. After waiting for almost 2 weeks my claim was denied for normal wear and tear. A catch all that they use to deny claims. The ENTIRE bedroom set is in EXCELLENT CONDITION! The failure of the frame is not from normal wear and tear.
  I’ve done research and found that the goof proof warranty that they sell to their customers is a a scam. They label failures of their products as normal wear and tear. I’ve had this bedroom set for 5yrs and 5e frame, which is poorly made for a king size bed failed.

  

  Business Response

  Date: 03/03/2025

  Dear BBB,

  We are truly sorry to hear about the denial with the extended accidental warranty ********. The Louie Louie bedroom set was delivered on 2/5/22 and came with one year warranty against manufacture defects with Bob's. The warranty expired on 2/5/23. The customer purchased an extended accidental warranty with ******** which is active until 2/5/27. They have the right to deny any claims within their guidelines. The customer can contact them at ###-###-#### to discuss any additional details about their denial. While our goal is to find every opportunity to satisfy our Customers; I am sorry that in this case, we cannot honor Mrs. Brown’s claim. It is never our intent to disappoint a Customer and again we want to apologize that we could not meet his expectations. Thank you for understanding.

  
  Kind Regards,

  Thaymara C
  Bobs Discount Furniture
  Customer Care Corporate Liaison

• Initial Complaint

  Date:02/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made a purchase of two items that would have been delivered on two separate occasions. One of the dates was 2/14/25 and the other was 3/1/25. It was delivered and deemed damage after the first delivery attempt. I had to take another day off work and wait for the second day of delivery that was today. The items were once again damaged. I called customer service and although they are very nice I do not feel like enough is being done for me in regards to now not having the products and wasting my time. They just said they would call me with a third delivery date. I called again and they said they would credit me $100.00 once the items are delivered. That is not enough of an adjustment on over $1400. I am taking time to stay home and still going without the items, but they give me less than what I already paid in delivery. Does not seem very fair. If I wait another day and the items are once again damaged since no one can guarantee that it will not be then I will be asking for a full refund and at that time I would have wasted more time on these products. I could very easily go and get it elsewhere. I also opened up a new credit card for this purchase which I could have avoided. There has to be more of an adjustment and/or store credit than $100.
  
  Thank you

  

  Business Response

  Date: 02/24/2025

  Good afternoon BBB, 

  We are truly sorry to hear of the concerns the customer is experiencing with the delivery of their furniture. It is never our intentions to frustrate or disappoint a customer. I do see that the customer has a delivery date set for 2/25/2025. Once this delivery has been completed, the customer can call into our customer service department to have their compensation processed. The most we will be able to offer the customer is the refund on the delivery fee. This information has been notated on the customers account so any one of our representatives will be able to assist the customer when they call back in. 

  Warm Regards,
  Tiesheedah P.
  Bobs Discount Furniture
  Corporate Customer Care Liaison

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new leather sofa set from Bobs Furniture 15 mos ago. I paid for the extended warranty and low and behold the couch broke down (electronics for foot stools) right after the 12 month warranty expired yet I purchased the extended warranty so I was supposed to have coverage. I have filed numerous actions for repair thru their service with **** ***** that is supposed to be the warranty service company and I’ve got NOTHING from them other than people who cannot speak English. I need my furniture either fixed or I want a FULL REFUND on this JUNK and I will go purchase new furniture from ******* ***** who actually has a service department and handles repairs and complaints unlike BOBS!!…. Coincidentally I am building a new home and we need all brand new furniture and I was going to purchase it from BOBS but after this debacle I will look to purchase my furniture elsewhere!
  
  This company has the WORST SERVICE of any company I’ve ever seen and I am a business owner and I also am a *** ********** ******** with a ******rating and WE NEVER LET ANY ISSUES go unresolved or get to the BBB for a complaint status!
  
  This business is totally a disgrace to consumers and by having no customer number to the main headquarters it shows that you people are avoiding real issues when people have legitimate complaints with your lack of care and service for customers!

  

  Business Response

  Date: 02/21/2025

  Good Morning BBB,

  We are very sorry to hear of the concerns our customer is
  having with Sahara sectional they purchased from us here at Bob's in October of
  2023. This merchandise came with a one-year warranty against manufacturing
  defects that did expire in October of 2024.

  The **** ***** protection is a plan through a third party company,
  ********. ******** covers the
  merchandise damage resulting from a single accident, defective motor and
  product breakdown for up to 5 years.

  We have been able to access the customers claim with ******** (ticket
  number *******) and we do see that it is currently pending with ******** directly.
  The customer can visit ************************** to check the status of their claim, this is the quickest and most efficient way
  to get updates.

  We are very sorry for the delay in having this taken care of,
  however as this claim is currently pending we do have to wait for a resolution.

  Kindest Regards,
  Brittney W.
  Corporate Liaison
  Bob’s Discount Furniture 

  Customer Answer

  Date: 02/21/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I made the call 2 months ago with no response then again I called back over 4 weeks ago and gave them the info they needed and again no response!

  This is the WORST SERVICE AND CUSTOMER CARE I’ve ever seen!

  How would they like a broken couch?… I have company over my house and it’s embarrassing I have new furniture that’s broken!!!

  My next call is to ***** ***** where I will open up a claim with them for this not being resolved and you selling me garbage and charging me for it.

  I work with ***** ***** as a lending partner for my clients and I know their protocol and they will refund my purchase and back charge Bobs for it!

  The answer given by Bobs responding to my complaint is pitiful and quite frankly a way to pacify me.

  i don’t need coddling or to be pacified I need my situation rectified IMMEDIATELY!…I’m not waiting months for this to happen either!

  I also will contact the ***** ** ******** ******** ******* ****** and the office of consumer affairs to lodge complaints into the practices of Bobs Furniture!

  i am giving you 5 business days to complete either a repair or full refund to me including interest on my purchase otherwise I shall proceed forward with my next phase in this saga!

  
  
  
  Sincerely,
  
  
  
  ***** ***

  

  Business Response

  Date: 03/04/2025

  Good Morning BBB,

  We are truly sorry for the frustration that this claim has
  caused our customer. While their 1 year manufacturing warranty has expired, we
  are willing to make an exception and provide an exchange on the recliner that
  is having motor issues.

  We would like to confirm, when standing directly in front of
  the sectional the Left Arm Facing recliner needs to be replaced?

  Once this is confirmed we will set up the exchange for the
  customer, they can also respond back to us with a few dates that would work for
  us to come out and have this completed. We will take the current recliner at
  the same time that we bring the new one. We do service their area Tuesday-
  Saturday.

  We do look forward to hearing back from our customer and
  getting this taken care of as soon as possible.

  Kindest Regards,
  Brittney W.
  Corporate Liaison
  Bob’s Discount Furniture 

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  
  Back in September 2024, I purchase the Dylan sectional couch with the queen sleeper. I purchased the **** ***** at advisement of my Aunt who used it in the past when she had issues with her mattress that you replaced.
  In January, which made the couch only 4
  Months old, I filled a claim for all 3 pieces ( sleeper sofa, chaise, and ottoman). The sleeper sofa cushions have not held up at all. The chaise corner on top of the couch riped. The ottoman glued in frame broke on both sides. The wear of this furniture for only 4 months does not even meet the standard of a 1 year of use. We use it as normal piece of furniture in my house.
  I was approved for a voucher for $799 for the chaise and ottoman but the couch they claimed did not qualify.
  I paid $2,510.46 for that couch in total that I am just going to have to throw away.
  I have included pictures of the couch set for your reference. I am very disappointed in the quality of the product and the decision to not cover the couch.

  

  Business Response

  Date: 02/21/2025

  Good Morning BBB,

  We are so sorry to hear of the concerns our customer is
  having with their sectional. We have reached out to ******** directly due to
  the circumstances.

  The reason why the sleeper sofa was not included in the credit
  was because we will carry the current set the customer has, so we would have
  been able to exchange the pieces out.

  However, we do see that our customer was looking to reselect
  instead. With that being said we have worked with ******** and will be offering
  the customer a credit for the sleeper sofa. Reference number ********. 

  We have processed this in the customers account and it
  should be available in 24/48 hours. The customer will need to contact the store
  directly before delivery of their new order if they would like this to be
  applied to their new order, or they can use this credit towards something else
  in the store.

  Kindest Regards,
  Brittney W.
  Corporate Liaison
  Bob’s Discount Furniture 

  Customer Answer

  Date: 02/23/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:02/18/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a bed for our son to be delivered. We were given a time frame for delivery and the morning of delivery I reached out for a phone call 30 minutes prior to driver arriving. This was confirmed through the bobs chat with a bobs agent. Instead of receiving that phone call we received a phone call when driver was onsite. We requested they wait and advised we were ten minutes away. The driver said they would wait. We were on our street and watched the driver leave our home at which point they called again and we asked they turn around and they said no. We called bobs and also the chat option to which I spoke with Luis via chat and he advised they would return today to deliver. The agent on the phone was not helpful and provided no assistance in having the delivery driver return. We also made several phone calls to the delivery driver after to which they did not answer or respond. We then received a phone call advising the delivery would not be made and would be set up for Friday. We advised we would cancel our order and were told they could not help us with that either. We called customer service again and had another person assist in attempting to have our bed delivered today but were unable to do that again so we cancelled our order. The entire situation could have been corrected from the start and it seems as though customer service wasn’t a priority. We will never buy from bobs again, which is sad being that we have several items in our home from the company. This was a complete disregard for customer needs.

  

  Business Response

  Date: 02/20/2025

  Good Afternoon BBB,

  We are very sorry for the experience our customer had with
  the recent delivery with us here at Bob’s Discount Furniture.

  We have been able to access the customers account, and we
  do see that this order has been fully cancelled and refunded back to the
  ******** **** that they used to purchase.

  We will share this insight and experience with our business
  partners and seek to improve our customer experience for all of Bob’s
  customers. Thank you for bringing this to our attention.

  Kindest Regards,
  Brittney W.
  Corporate Liaison
  Bob’s Discount Furniture 

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a electric fireplace and it was delivered damaged , they told me they would give me a $125.00 refund if I kept the product . I have been calling them several times for my refund and been told several different stories that it will or was sent out . Now today I get another story that it will be here by the end of the month . I am very disappointed and frustrated by all of this . It has been going on for over two months

  

  Business Response

  Date: 02/21/2025

  Good Morning BBB,

  We are very sorry to hear of the concerns our customer is having
  with getting the refund that was promised to them. We have been able to access
  the account, and we do see that the $125.00 refund was processed via recipient select.

  This refund was created on 2/5/2025. When this processed is
  used it generates a link to the customers email to verify themselves and select
  a refund method. If for any reason the verification fails, or the customer chooses
  not to use the link a corporate check is processed after 5 days.

  The corporate check can take 7-10 business days to be received,
  so the customer should be expecting this check to their home by the last week
  of February.

  We are very sorry for the delay and any frustration that
  this has caused. We do look forward to getting them this refund as soon as
  possible.

  Kindest Regards,
  Brittney W.
  Corporate Liaison
  Bob’s Discount Furniture

  
  

  Customer Answer

  Date: 02/28/2025

  This matter has not been resolved at all . I was supposed to receive a check by today and haven’t received any payment yet. My mail has already came today and no check

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leather sectional purchased May 2024. 10 months old leather is delaminating, peeling. They will not stand behind their material and workmanship one year warranty. Clearly this is a material issue as real genuine leather should be more durable. Sectional cleaned weekly with leather conditioner. I would like my furniture replaced.

  

  Business Response

  Date: 02/20/2025

  Good Morning BBB,

  We are very sorry to hear that our customer is having
  concerns with their sectional that was purchased from us here at Bob’s in 2024.

  We would like to ask that the customer submit photos to us
  here at the BBB of the concerns they are reporting so we can review them.

  We do look forward to hearing back from our customer so we
  can look into these concerns further.

  Kindest Regards,
  Brittney W.
  Corporate Liaison
  Bob’s Discount Furniture 

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The bed was bought on September 12th 2024 along with the bedroom set. The bed lasted 3 months before the frame broke due to problems with them bed. The side panels were order for the bed and replaced. Bob’s discount then realized the headboard and footboard also needed to be replaced. 3 months later the bed frame broke again. After asking for a refund they told me that I could not get a refund for the bed but I could order another bed for the same price. Once I did that I had to wait for them to pick up my prior bed before the new bed could be ordered. After ordering the new bed and receiving it, the bed was completely rusted in the box and not usable. I then contacted them again and again no resolution and I am told to wait 7 days for someone to contact me and will most likely he’d just giving me another bed. I’m extremely unhappy and at this point just want a refund for the bed so I can order a new one elsewhere.

  

  Business Response

  Date: 02/21/2025

  Dear BBB,

  We are truly sorry for the delays and inconvenience with the bed. After reviewing the account the return for a store credit was approved and we issued the labels to the customer. I attached a confirmation to this response. Please reply back with any additional questions or concerns. 

  Kind Regards,

  Thaymara C.
  Bobs Discount Furniture
  Customer Care Corporate Liaison

   

  Customer Answer

  Date: 02/24/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I do not want a store credit at this point I would like a refund of my money, as it’s been months of back and forth replacements and even after a completely different bed was sent, it was not even usable. I do not want to waste any more of your time and I don’t want any more of my time wasted either.
  
  Sincerely,
  
  
  
  ******* *****

  

  Business Response

  Date: 03/04/2025

  Good Morning BBB,

  We are very sorry for any inconvenience or frustration that
  this has caused our customer. We have been able to access their account, and we
  do see that our web support team has set our customer up with a return for a
  refund.

  Once the merchandise is accepted and scanned back into our
  warehouse the funds for the purchase will return to the customers original method
  of payment.

  Again, we do want to apologize that we have been unable to
  meet their expectations on this purchase. We will share this insight with our
  business partners and seek to improve our customer experience for all of Bob’s
  customers. Thank you for bringing this to our attention.

  Kindest Regards,
  Brittney W.
  Corporate Liaison
  Bob’s Discount Furniture 

  Customer Answer

  Date: 03/04/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased the Brynn in Sept 2024 and was promised a comfortable couch that would meet my standards. The depth of the seat is not what was in the showroom and the cushion went flat after a month. I want to return my couch but am stuck now because of the return policy.

  

  Business Response

  Date: 02/20/2025

  Good Morning BBB,

  We are very sorry to hear that our customer is having
  concerns with their sectional that was purchased from us in September of 2024. Once
  our furniture is accepted into the customers home we do not accept returns or have
  a policy for comfort concerns.

  This sectional has been in the home for about 6 months, and
  we have no reports of any concerns until now. If our customer feels there is a defect
  on their sectional, we would be happy to look into it for them, however we are
  unable to offer recourse for preference concerns.

  We are very sorry that we have been unable to meet their expectations on this purchase, it is never our intent to disappoint a
  customer. Thank you for understanding.

  Kindest Regards,
  Brittney W.
  Corporate Liaison
  Bob’s Discount Furniture 

• Initial Complaint

  Date:02/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I madea purchase with Bob's furniture for 1530.35, this was for one couch and their warranty plan. This was on 04/27/2022 at Bobs ********** *** ******* ****. Their number is ###-###-####.
  
  A few weeks ago the springs of the inside of the couch broke, so did the footrest and arm rest, also both USB ports stopped working on the left side, as we had spent $129 on warranty we were pretty safe, unfortunately upon opening claims for both, they refused to service and denied both claims siting neither fell within what is covered.
  This is ridiculous as its a very expensive piece of furniture Im still making payments on and they are refusing to fix for repairs even though I have warranty. Cusotmer service is non existant, their call center has a 1 hour wait time " or you can try later", replies are weeks in between and their chat doesn't work. Clearly a way to NOT service the customer and just take the money for a non existent warranty and run

  

  Business Response

  Date: 02/18/2025

  Good Morning BBB,

  We are very sorry to hear of the concerns our customer is
  having with their sofa that was purchased from us here at Bob’s. We have been
  able to access the customer’s account, and we have processed a one time courtesy
  exchange of their sofa (reference number *********).

  We will take the current sofa back at the same time we deliver
  the new one, we do ask that the customer respond back to us with a few dates
  that would work to schedule this exchange, and we will book in the soonest available.
  We currently have February 25th – 28th, or March 4th – 7th, 11th – 14th.

  Our time frames are geographically routed by the stops needed
  to be made that day, the customer will receive a 3 hour time frame window 24
  hours before their scheduled date of service.

  We do look forward to hearing back from our customer so we can
  have this resolved as soon as possible.

  Kindest Regards,
  Brittney W.
  Corporate Liaison
  Bob’s Discount Furniture