Complaints

This profile includes complaints for Bob's Discount Furniture LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bob's Discount Furniture LLC

  428 Tolland Tpke Manchester, CT 06042-1765

  
• 

  Bob's Discount Furniture, LLC

  283 Daniel Webster Hwy Nashua, NH 03060-5712

  
• 

  Bob's Discount Furniture LLC

  2500 Central Park Ave Yonkers, NY 10710-1133

  
• 

  Bob's Discount Furniture

  2500 Central Park Ave Yonkers, NY 10710-1133

• 

  Bob's Discount Furniture LLC

  72-25 Woodhaven Blvd Glendale, NY 11385-7957

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a sofa and standing lamp. The lamp was ordered and stated on the receipt as black, but the lamp delivered was brown. I returned the lamp and was told by a rep that once the lamp was back in inventory, I would receive my refund of about $200.00 for the lamp, taxes, and partial delivery fee. The lamp has been returned for about 3 weeks, but I have no refund credited to *** ****** ***** account. I have email customer service about three times but heard nothing. I simply want the refund due of about $200.00

  

  Business Response

  Date: 02/10/2025

  Good afternoon BBB, 

  We are sorry to hear of the concerns the customer is experiencing with their refund of the lamp. It is never our intentions to frustrate a customer. We were able to locate the customers account and see that the lamp was returned on 1/16/2025. The amount of $187.94 has been sitting on the customers account as a store credit. I do apologize for this and will go ahead and process the refund of this amount back to the customers original method of payment. (This would be the customers ***** ***** account). 

  This refund will reflect on the customers account within 1-2 billing cycles. The confirmation number for this refund is ********.

  Warm Regards,
  Barbara M.
  Bobs Discount Furniture
  Corporate Customer Care Liaison

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/1/25 delivery of bed and adjustable frame (headboard was broken on site so could not confirm items could be installed as described on delivery day)
  2/5/25 delivery of Headboard (Noticed Frame did not fit in headboard could not communicate to delivery personal because of language barrier.
  -We would like to get a refund for our mattress/adjustable frame and headboard because it does not fit in the headboard as the sales associate described. Attempted to compromise with customer service and no compromises wore accepted. Refund policy states we can get a refund, but no refund was accepted.

  

  Business Response

  Date: 02/10/2025

  Good afternoon BBB, 

  We are extremely sorry to hear of the concerns the customer is presenting. It is never our intentions to frustrate or disappoint a customer. 

  We were able to locate the customer's account and do see that a return for the customer to pick something else out has been processed on 2/6/2025. It has been notated that the customer agreed and was okay with this solution when offered. In order for the customer to use this credit, they would need to visit their local Bob's showroom and pick something else out that equals to the same value as previous item. This credit does have an expiration date of 3/6/2025. 

  Once the new order has been placed the store will be able to schedule the delivery date of the new items and pick up of the items currently in the home. Unfortunately, at this time we are not able to offer the customer a return for refund. We do apologize for any inconveniences this may cause the customer. 

  Warm Regards,
  Barbara M.
  Bobs Discount Furniture
  Corporate Customer Care Liaison

  Customer Answer

  Date: 02/14/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because Bobs will not allow me to return the adjustable bedframe because it doesn't fit the headboard as described it would. Bobs knows this as I spoke with them several times. Please allow me to return items because it doesn't fit as the sales rep said it would.
  
  
  
  Sincerely,
  
  
  
  **** ******

  

  Business Response

  Date: 02/24/2025

  Good afternoon BBB, 

  The customer currently has a return in the system in regards to these concerns. The credit for this return has been applied as store credit. This credit is set to expire on 3/6/2025. The customer has until this day in order to pick something else out and get it delivered. If a new order is not placed within this time frame, the credit will expire and we will not be able to reinstate it once it has expired. 

  Once the new order has been placed, the store will then schedule the day of pick up and delivery. (Which will happen on the same day) 

  Warm Regards,
  Barbara M.
  Bobs Discount Furniture
  Corporate Customer Care Liaison

• Initial Complaint

  Date:02/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Exchanged 3 PC set from bobs discount furniture. And now the 3 pc leather set i have from bobs the Sahara leather set plus the cup holder console where the USB chargers not working.

  

  Business Response

  Date: 02/10/2025

  Good afternoon BBB, 

  We are truly sorry to hear of the concerns the customer is experiencing with their USB ports on their console. We will be more than happy to assist the customer with finding a solution. While reviewing the customers account I was able to see that the customers sectional was delivered on November 11th, 2023. Here at Bob's we do offer manufacturing warranty against all defects up to 1 year of the date of delivery. 

  We do have the USB part available for the customer, due to the customers warranty being expired since November 11th of 2024, this part will need to be paid for. The part is priced at $20.00.

  Please advise if he customer would like to move forward with solution. If they would like to, please have them provide their shipping address as well. 

  Warm Regards,

  Barbara M.
  Bobs Discount Furniture
  Corporate Customer Care Liaison

  Customer Answer

  Date: 02/12/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  When i purchase my living room set i was inform from Bob Furniture Store *** ****** ***** **** ******** at ###-###-#### that i have **** ***** for 5 years for any stains or accidents on my living room set and they are charging me an additional $299.99 for it. so i would like to have an even exchange, where i come into retail store and pick out living room set for the total amount that rhat i purchased.

   

  Thank You
  
  
  
  Sincerely,
  
  
  
  ***** ******

  Customer Answer

  Date: 02/17/2025

  I also for my default couch something to be done also for either exchange or select something else for my warranty for 5 years that I was charged for in timely manner. I was informed thru the store I purchased from it would be taken care of. Thank You. Waiting to hear back.

  

  Business Response

  Date: 02/20/2025

  Good Morning BBB,

  We are very sorry for the continued frustration our customer
  is experiencing with their console. We have placed a one-time courtesy part
  order for the USB port. 

  This part will be shipped via ***** to 

  ***** ******
  *** **** ****** *** *** *
  ********* ** *****

  Parts are ordered directly from the vendor, they are not
  something we keep in stock. The USB part for this particular console has an
  expected ship date of 4/16/2025. Once the customer receives this part they can reply back
  to us here at the BBB and we will schedule a service technician to come out and
  install the part for the customer.

  Kindest Regards,
  Brittney W.
  Corporate Liaison
  Bob’s Discount Furniture 

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a sofa from Bobs and purchased the **** ***** policy. In September of 2024, we filed a complaint about several items related to the sofa. These included springs and padding and frame issues. The padding and fabric issues were generally denied in the claim. We understood this. However, the frame sounds damaged, loose, or cracked. **** ***** has a disclaimer for "abuse" of the furniture, so we wanted to ensure that they knew that no one jumped on it, nor was there an "accident". What would an accident be regarding a sofa frame? Our claim was denies as normal wear and tear. This is in spite of the fact that the frame and springs are included in the **** ***** warranty. We can re-file a claim but they may deny it again.

  

  Business Response

  Date: 02/05/2025

  Good Morning BBB,

  We are very sorry to hear of the concerns our customer is having
  with the Calvin 2 piece sectional they purchased from us here at bobs in March
  of 2022. This merchandise came with a one year warranty against manufacturing defects
  that did expire in march of 2023.

  The **** ***** protection is a plan through a third party company,
  ********.  ******** covers the
  merchandise damage resulting from a single accident.  Accidental damage must be reported within
  thirty days of occurrence and they must be able to provide the necessary
  details to clearly indicate that this damage occurred through a single accident
  or incident and not through everyday use, misuse or abuse of the merchandise. ********
  has the right to deny claims for coverage under their own guidelines.

  It is never our
  intent to disappoint a Customer however due to a lack of warranty with us here
  at Bob’s we do not have a resolution moving forward. Thank you for understanding.

  Kindest Regards,
  Brittney W.
  Corporate Liaison
  Bob’s Discount Furniture 

  Customer Answer

  Date: 02/09/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Bobs Discount Furniture is HIDING behind fraudulent
  representation of what the **** ***** / Warranty actually is. At the time of
  purchase, it is represented as a be-all, end-all for accidental damage to their
  furniture. But if you re-read the response Bob’s provided herein, you can see
  the actual fraud. The initial complaint/claim WAS reported within 30-days of
  the incident. At the time it was reported, they never asked how the damage
  happened. We wer honest. No one jumped on it, as thet would have been abuse. We
  would not have reported it. Yes, someone fell back into the furniture, but that
  was an accident. Did someone drive into it? No. A large, heavy person fell
  backwards into the sofa. The claim was reported, along with other complaints,
  including fabric, springs, etc. The sofa is poorly constructed.
  That claim was denied. We called back last week and
  escalated it to Bobs Customer Support. They contacted ******** who suggested we
  put in a new claim and better describe exactly what happened. We did, and
  started to get the run around again.
  We then reached out to BBB. Their response seems to indicate
  2 things:
  (1)our claim was filed late. While this may be technically
  true, we followed their specific direction and filed a new claim for the same “”accident”.
  So, no, it was not filed late. They were too quick to deny the ENTIRE initial
  complaint. Remember, some was wear and tear (fabric separating), and the frame
  damage was accidental. What else would have caused it? The sofa is fairly new.
  (2) again, ******** and Bobs repeat their assertion that not
  only was the claim filed late, but that they only cover a one time accident,
  and not normal use, wear and tear, or what could be characterized as abuse.
  Again, Bobs is perpetuating fraud in the inducement whenever
  they sell their **** *****. The coverage is fairly low cost, but is a total
  scal. Unlike say ********** warranty program on appliances, which is fair,
  ********’s coverage is advertised as some sort of insurance catch all, for all
  sorts of damage, when in reality the coverage is so narrow, it is virtually impossible
  to successfully fole a claim outside of the manufacturers warranty period
  
  
  
  Sincerely,
  
  
  
  ****** ********

  

  Business Response

  Date: 02/14/2025

  Good Afternoon BBB,

  While we do understand the concerns, we are not saying the
  customer did not report their claim within 30 days, we are just explaining the requirements
  from ******** in order for a claim to be accepted.

  We have set up a one time courtesy reselection credit, this
  will give the customer equal value to what was paid to select something
  different in the show room. If the customer does choose something of higher
  value they will be responsible for the price difference.

  We will take the current selection back at the same time we
  deliver the new selection. This credit is now active and able to be used with
  in the next 30 days, reference number ********.

  We do ask that our customer visits their local show room at
  their earliest convenience to have this taken care of. Please let us know if
  the customer has any further questions or concerns.

  Kindest Regards,
  Brittney W.
  Corporate Liaison
  Bob’s Discount Furniture 

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a couch from Bobs Furniture in ******** ** July 19 2023.I have never had an issue with the quality of furniture ever in the past, owning couches for 5 plus years. The showroom couch I viewed and tested was very plush and cushions stuffed. The couch I received was very understuffed upon arrival with many defects. This became an issue within six months the back cushions were sagging. My complaint is the gentleman who sold me the couch heavily pushed for the **** coverage. He specifically said, if anything happens to the couch call that day and you will receive coverage. There was no mention of what was not included. He said if nail polish, rips, stains, frame and springs, it will be covered. The couch is so poorly made that the cushions are separating from the frame. The couch has stains that do not come out of the fabric. In filing my complaint it took 3 months to respond. When I did not receive a response, I called again. They denied me within 12 hours. I find it odd to take 3 months to respond, and the deny my claim so quickly. My issues were not hear and they did not care. The reason for the denial is the seam separation. The lack of help from the Bob's team is despicable and unacceptable. As a repeat customer who has never filed a previously complaint, having Bob's show any lack of responsibility for a manufacturing default is unacceptable as a large business. The springs are all squeaking, and the middle section of the frame is broken The fabric is not strong enough to be sewn into the frame and hold for more than a year. As a seamstress I am capable of fixing this on my own, but should not be responsible for poor quality. This is a LIGHTLY USED COUCH. This is our second living room that is mainly used for adults. I am looking for my warranty to be covered and want Bob's to speak with the staff member who sold me the product and falsely stated, springs and frame, rips. This is false advertising of a product. I have videos of the frame as well.

  

  Business Response

  Date: 02/05/2025

  Good Morning BBB,

  We are very sorry to hear of the concerns our customer has
  been having with their sectional they purchased from us here at Bob’s.

  We are unable to locate their account with the information provided,
  if the customer would reply back to us here with the name, order number, or
  phone number used at the time of purchase we would be happy to look into this
  further.

  We do look forward to hearing back from them.

  Kindest Regards,
  Brittney W.
  Corporate Liaison
  Bob’s Discount Furniture 

  Customer Answer

  Date: 02/12/2025

  The Statement is attached. The account number is Account Number **** **** **** ****. The statement is paid off in full. 

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09/30/22 I purchased a queen size bedroom set from bob I had to have them delivered my bed set 3 times before I got a bed set that was not broken as stated in I was asked to purchase there **** ***** protection plan to cover my items I received for up to 5 years I called bobs they refused to replace the broken furniture and said I had purchased **** ***** insurance and for me to make a claim that they will fix furniture if it could be fixed or replace the furniture I filed a claim and was denied for a accident damages that happened the week I made the claim way be for 30 days and was denied bobs is lieing to people about how the insurance works just so you can purchase the insurance for $486 on top the amount for the furniture you purchased and after read up on the insurance so many ppl have be denied there claims and **** ***** and bobs are scamming people in to purchase there insurance knowing if a accident does happen there still not approve anyone’s claims and the come up with there own excuses or lies as to why they won’t fix or replace items

  

  Business Response

  Date: 02/04/2025

  Dear BBB,

  We are truly sorry for any inconvenience the merchandise came with one year against manufacture defect which expired on 9/30/23. The customer paid $149.99 for the extended accidental warranty with ********. They have the right to deny the claim within their own guidelines. If the customer needs additional information about their denial please contact ******** at ###-###-####. While our goal is to find every opportunity to satisfy our Customers; I am sorry that in this case, we cannot honor your claim. It is never our intent to disappoint a Customer and again we want to apologize that we could not meet his expectations. Thank you for understanding.

  
  Kind Regards,

  Thaymara C
  Bobs Discount Furniture
  Customer Care Corporate Liaison

  Customer Answer

  Date: 02/04/2025

  Reject decision 

  Customer Answer

  Date: 02/05/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  

  **** ****** *******
  **** ***** ******** ******* **
  ****** ******** 
  **********
  
  ****** ********

  

  Business Response

  Date: 02/10/2025

  Dear BBB, 

  We did not received a response back just a photo not related to the complaint. We cannot honor your claim in regards to the accidental claim being deny by ********. It is never our intent to disappoint a Customer and again we want to apologize that we could not meet his expectations. Thank you for understanding.

  
  Kind Regards,

  Thaymara C
  Bobs Discount Furniture
  Customer Care Corporate Liaison

  Customer Answer

  Date: 02/10/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ****** ********

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a lift chair and the **** ***** warranty. the chair broke down a couple days before the manufacturer warranty expired. Bob's dragged their feet and they told me to thru the **** *****. Two months later the chair is not fixed. first the said they don't carry the part they had to order, but before they do anything we had to wait 5 days to get a appointment to have someone to come out and check it out. then the part took about 7 days to get here then I had call them to let them know. When the part get here we find out it's the wrong part. So my handicap wife is waiting for her chair.

  

  Business Response

  Date: 02/04/2025

  Good Afternoon BBB,

  We are so sorry to hear of the concerns our customer is
  having with their power lift recliner. We have been able to access the
  customers account and we do see that the motor was ordered instead of the
  remote control.

  We have placed a part order for the correct part for the
  customer. It will be shipped to **** ******** **** ** **** ** *** ******* **
  *****. The estimated ship date is 02/18/2025.

  The customer currently has a part install appointment set
  for Friday February 7th however the remote will not be delivered in
  time for this appointment.

  Once the correct part is received we can reschedule this
  technician visit. We do look forward to getting this resolved for our customer
  as soon as possible. Thank you for bringing this to our attention.

  Kindest Regards,
  Brittney W.
  Corporate Liaison
  Bob’s Discount Furniture 

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order bedroom furniture from them. It arrived damaged. Delivery people speak liittle english, make you sign, and put you on the phone with customer service and leave. Unbeknownst to you you've accepted delivery of damaged goods. Bobs sent out a technician and ordered replacement pieces, but the replacement pieces arrived damaged too. At that point they just want to repeat the process. Nobody knows they are damaged because pieces are delivered in original packaging and nobody inspects them before delivery. Customer service is a black hole and will not let you speak to a manager and store managers are powerless to do anything and just refer you to customer service. A total catch22 situation and underhanded business practices. I just want them to pick up their furniture and issue a refund. But they will tell you you accepted delivery so they can't issue a refund. But they don't tell you that when you are purchasing.

  

  Business Response

  Date: 02/07/2025

  Good Morning BBB,

  We are very sorry to hear of the concerns our customer has
  been having with their recent order.  We have
  been able to access the customer’s account and we do see that we have a service
  scheduled for 02/12/2025 to fix the concerns on the dresser.

  This technician visit should resolve the customers concerns,
  however if it does not the customer can respond to us here at the BBB and we
  will look into a different resolution for the customer.

  Thank you for bringing this to our attention.

  Kindest Regards,
  Brittney W.
  Corporate Liaison
  Bob’s Discount Furniture 

  Customer Answer

  Date: 02/15/2025

  The issue has not been able to be resolved, as Bob's canceled the service  appt due to weather, so there has yet to be resolution on their end.  Another service appointment is scheduled for 2/19, and I won't consider it resolved until they ate able to deliver undamaged product or pick up their damaged goods and give me a refund. 

• Initial Complaint

  Date:02/03/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Briefly, the issue is 4 deliveries in 5 weeks to get my order correct. 5 phone calls and almost 3.5 hours on the phone with corporate to find a reasonable resolution, which is still pending today. I will upload my documentation of all events and can provide emails, receipts and texts message at your request.

  

  Business Response

  Date: 02/06/2025

  Good Morning BBB,

  We are very sorry to hear about the concerns our customer
  had with having their delivery completed successfully. We have been able to
  access the customers account and we do see that the merchandise concerns have
  been resolved and we have provided compensation as a symbol of apology for the customer’s
  experience.

  We will share our customer’s insight with our business partners
  and seek to improve our customer experience for all of Bob’s customers. If
  this is incorrect and the customer needs additional assistance they can reply back
  to us here at the BBB.

  Kindest Regards,
  Brittney W.
  Corporate Liaison
  Bob’s Discount Furniture 

  Customer Answer

  Date: 02/06/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought our furniture on September 1, 2023 it cost us $3600.00 also we purchased the extended warranty ******** protection for $300.00, we take extremely good care of our furniture no stains, rips, tears nothing in 26 months is wrong with our furniture from our doing, one of our recliners to our sectional has quit working. It's reclined all the way out and will not do retract or anything else.
  I have called the extended warranty company on the 20th of January 2025 can not get them to come out to fix or replace the broken item, I have also been hung up on from them as well.

  

  Business Response

  Date: 02/04/2025

  Good Morning BBB,

  We are very sorry to hear of the concerns that our customer is having
  with their merchandise. The merchandise purchased from us here at Bob’s holds a
  one year warranty against manufacturing defects. This warranty did expire in September
  of 2024.

  ******** covers the merchandise damage resulting from a
  single accident for up to five years and defective motor coverage/product
  breakdown for years 2/5. 

  Accidental damage must be reported within thirty days of
  occurrence and you must be able to provide the necessary details to clearly
  indicate that this damage occurred through a single accident or incident and
  not through everyday use, misuse or abuse of the merchandise. 

  We have been able to access the customers claim with guardian
  ( ticket *******) and we do see it is currently pending. They can check the
  status of their claim at **************************. We do suggest they
  continue communication with them directly as they are the ones handling this
  claim. Thank you for bringing these concerns to our attention.

  Kindest Regards,
  Brittney W.
  Corporate Liaison
  Bob’s Discount Furniture