We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Lube Services

Economy Oil Change, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lube Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 09/07/2022, I took my vehicle for an oil change at Economy Oil, located at **** **** *** ************ ** ***** for the very first time.
    I have a 2017, *** ******* and I have had my vehicle for about three-four years. I have never had any mechanical issues with my *** before.
    I drove my vehicle for five (5) weeks and on 10/11/2022 in the evening, my engine blew.
    I was on my way to pick-up my fiancé from work and broke down off the exit near his job.
    I reported the damage, to *********** Economy, our insurance, and our lender on 10/12/2022.
    At the time our vehicle broke down on 10/11/2022, our odometer read 162,733 (2951 miles from the oil change).
    On 10/11/2022, my fiancé identified that oil dip stick was “dry”, and we drove the vehicle a few miles, to a gas station to put three (3) Quarts of oil into it. Then, we drove the vehicle home, about another 30 miles. It was too late in the evening to report the issue, we decided to wait for the next day. The next morning, we drove it another 30 miles or so and broke down again. This time, we had the vehicle towed back to the house; at which time, I took a picture of the odometer.
    We reached out to Economy Oil Change a few times. The first time was on 10/12/2022. We were told that the office manager was out. Once we had a rental car, we drove to Economy Oil on 10/14/2022 and was directed to speak with Chris T***** who is the reginal manager. Chris gave us a lot of push back. Against their company policy, Chris T*****, and he did not make a report until 10/19/2022.
    I was directed by Chris T*****, to take our vehicle to an independent shop to have the vehicle looked at, “before he would put a claim in”. We took our vehicle to ****** **** ******* ***, located in **** ********* *** We had them review the damaged and they determined that the damaged was caused by “lack of sufficient oil in the engine”. Chris was extremely rude and discounted our claim before having the vehicle examined. After reading Economy’s company po

Economy Oil Change, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.