We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plumber

Service Relief LLC
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had asked Services Relief to do a maintenance on my furnace. The technician said he did not carry the correct filter. He will check back and let me know. So when I called next day to provide me with a filter. Someone called Aisha said she will schedule a visit tomorrow. The next thing a person calls and says that filter is no part of the maintenance. When I asked to speak tp the manager he wouldn't let me claiming he is th general manager. I need them to give me a filer because I have paid $165.91 for the maintenance. ***** ******

    Business Response

    Date: 04/17/2024

    We will install a free filter. For future reference please understand filters do not come with the maintenances, as we tried to explain to you. Also, please be advised that Martin P**** is the manager. You can call the office at your convenience to schedule.

  • Initial Complaint

    Date:02/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called Service relief for a no heat call. I have young babies and a disabled elderly woman in my house and im on state assistance. I called and spoke with the secretary. She stated they have a special which is , no service charge for a repair estimate. The repair man arrives. He spends about an hour talking to his manager on his phone. He gets off the phone and states, he is there to replace the whole furnace. I stated that's wrong. It's for a no heat call. The repair man says, if the furnace is not being replaced then they will charge me for the service call. I called and spoke with Nicole. She became nasty and rude with me regarding the whole situation. The service man did nothing to my furnace and they expect me to pay them for that.

    Business Response

    Date: 02/21/2024

    when homeowners called they stated they were getting a new furnace because town of **** ******** was paying for it. So we decided to dispatch a technician free of charge even tho he never told us who was paying. When he arrived homeowner stated he was on welfare and if he can do side work. All kids in the home are over 18 years old. He then proceeded to tell my tech all about his life. Then homeowner wanted us to diagnose his furnace free of charge and fix it free of charge we decided that we needed more answers thats when homeowner Franco decided to call my office and threaten and use foul language with my office. I called franco 3 times and left voice mails and text messages he never got back to me he and his wife are trying to take advantage of a company which isnt right. We to this day haven’t charged him this is un called for 

Service Relief LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.