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Business Profile

Real Estate Broker

ISoldMyHouse.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/04/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Complaint: ********



    I am rejecting this response because you are incorrect in your statement.  You can definitely put a memberships and other things you pay for a year for "on hold" and then continue to use them for the balance of the months that you paid for.  ****, the ****, and even ****** ***** will let you do this.  

    My problem is that no where on your website does it say anything about this -- it just says you get 12 months.  Bottom line:  I paid for 12 months, and I didn't use 12 months. 




    Sincerely,



    ******* * ******* ******

    12 months for $399. It's not until you try to put this on hold, there is NO OTHER CHOICE but to cancel this to get it off the MLS. This is not stated anywhere on the website when you purchase your 12 months.

    This is FALSE advertising, as I never received the 12 months that I originally paid for, and I had no choice but to cancel this to get it removed from the MLS.

    **Note: I tried to potentially get this listed again, however, I received a response from CS that states they would not be interested in working together moving forward (see attached).

    Conclusion: I would like a refund of $332.50. (I will gladly pay for the 2 months that I had this listed with them ($399/12 = $66.50 per month)

    Business Response

    Date: 11/09/2024

    I'm sorry you feel this way but unfortunately what you are upset about is something that is not offered with our service. In fact, what you are saying we should do is something that is not offered with any service. You can not cancel a time based service and then reactivate. For example, if you lease an apartment for 1 year. You can not move in for 1 month and then move out for 2 months and then move back in, it doesn't work that way. Another example is a Netflix subscription, you can not subscribe for 1 month, watch everything you want in a day and then cancel and then reactivate down the road under the same 1 month subscription, it doesn't work that way. I'm pretty sure you understand this and are just trying to use the BBB to bully me into giving you another listing for free after you changed your mind and I don't agree with this tactic.

  • Initial Complaint

    Date:09/09/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* *****

    Business Response

    Date: 09/10/2024

    I called ******* and he gave me his side of the story and our broker in ***** ******** definitely made a human mistake here. I have given ******* a full refund and I appreciate his patience and business even though we fell short this time.

  • Initial Complaint

    Date:03/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They immediately contracted my *** listing to another company, List with *******, who has repeatedly failed to provide accurate information, despite repeat attempts to get it corrected, which is necessary for a home to be listed for sale. At least 4 days of potential listing time has been lost and it is still unlisted due to them having the wrong address on the listing and then legal documents. Property address is *** ********* **** ***** ** and they keep using my billing address *** **** ***** ***** ******* **

    Business Response

    Date: 04/09/2023

    Hi - I think there was a lot of confusion on this listing and I apologize for any inconvenience. The customer was refunded on 3/23 and was communicated to them at that time. I believe this complaint was submitted while we were working on the refund. I believe the customer is good to go and wish them well on their home sale.

  • Initial Complaint

    Date:08/08/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** *******

    Business Response

    Date: 08/14/2022

    Hi - I tried reaching out to you directly via email to help you out and clarify the complaints you have but you are not responding to me. We are sorry for the points you raise and that you feel the way you do. Unfortunately some areas of the US are harder to provide our service for and we always want to make sure that our partner brokers are the best options for you when selling your house with our service. Your home is located in one of these hard to service areas and our partner brokers in that area DO NOT charge you any extra fees, however, they do take the 1/10th of 1% of the commission out of what is paid to the buyers agent, this is again not anything additional you would have to pay. I do agree with you that this can be confusing for a seller and that is why we only use that broker in these very hard to service counties in the US, which there is only a handful of them. I did offer you a full refund and I hope both my explaination and the refund shows that we do in-fact want to make sure you are happy with our service.

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