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Business Profile

Used Car Dealers

Cars On Main LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a 2016 ******* ****** from cars on main in *********** *** on 04/19/23. I put down $2,000 cash and financed the balance through ******* ***, which is primarily the company cars on main uses to help their customers obtain financing.
    The very next day, the check engine light came on. I contacted Carson**** and he/“Fatos” told me to bring it to the ******* dealership in *********** *** So I drove it back the 2.5 hours and dropped it off. I was then without a car for a week-ish until I was told it was ready to be picked up and “the problem fixed”. After picking it up and driving it 2.5hrs home, the check engine light came back on. At this point, I told the dealer I just wanted to get my money back. I expressed this to him via text, email and phone. He told me that was not an option as I had financing. He told me I had no choice but to bring it back to get repaired. Believing maybe he was right, I brought it back a few days later once I could find some help. Once again, I was left with no car. The car has now been in and out of the mechanics five times. I have not had the car for a total of one week without a check engine light being on since the day I purchased the car. I have asked the dealer several times for my money back. I’ve explained that I need to at least be provided with a rental car if my car continues to baffle the mechanics in charge of fixing it. He now says it needs a new engine. I just want out of this nightmare and I’ve made this perfectly clear but he has refused to comply. I don’t want to pay money for a car that has hardly been in my possession and that has proven to be such a mechanical disaster. The salesman/owner continues to tell me it is not an option for me to get a refund and he has yet to provide a rental. He told me he would on 06/16/23 but did not. This cannot be the legal solution to such a nightmare? I hope that someone can help. I don’t want to file a lawsuit but it is my next course of action.
    Thank you, ******* ******

  • Initial Complaint

    Date:06/13/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a deposit on a car, that they did not have the title for. They did not tell about this before I submitted my application and I have yet to receive the car.

Cars On Main LLC is NOT a BBB Accredited Business.

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