Reviews

Review Details

• Review fromMary K

  Date: 05/28/2025

  1 star

  Mary K

  Date: 05/28/2025

  Buyer Beware - Horrible experience with Window World and the owner. The installation was not done properly and several of the windows failed causing major rot and damage to my home down to the sheathing and studs as a result. Dishonest owner who lied under oath. He took me to small claims court and he lost the case because the judge agreed with me and said his contract was not up to the specific requirements of CT state law and was therefore not enforceable. The owner ended up being ordered by the court to write a check to me. Save yourself the hassle of dealing with this company. The windows are horrible in quality and worse than the builder grade original windows in my home which were double pane. The new windows which Wiindow World installed were triple pane. I had to replace all of the windows in my home again after Window World installed their windows causing me significant additional expense and time. Their installers are very inexperienced versus what I had for the installation after Window World. I do not know how this business is BBB accredited when there are multiple complaints on this website and one star reviews. If I could give less than one star, I would. Select a more reputable window company. You will be glad you did!
  

  Window World of Connecticut, LLC

  Date: 05/29/2025

  We believe prospective customers deserve the full story, especially when serious-sounding claims are made. In this case, the reviewer did not disclose that her own counterclaim was also denied. Additionally, the minor award that was issued was unrelated to her contract with us, and instead stemmed from a separate issue involving the building’s siding—based on unverified evidence. We were pleased to bring this matter to a close and remain focused on delivering the high-quality products and services that have defined our reputation for over 20 years. As with any dispute, there are always two sides to every story, and it’s natural for each party to view events through the lens of their own experience. We stand by our strong record of customer satisfaction and the trust that we have built with thousands of clients over the years. Out of respect for everyone involved, we will not engage in further public discussion. However, if you are considering working with us and would like additional context, we’re happy to speak with you directly to provide any information relevant to your specific project.

• Review fromJason M

  Date: 07/09/2024

  1 star
  Extremely disappointed in this company. I had windows replaced by them and they were not installed properly. At least two of the the windows were the incorrect size (smaller than the actual window frame opening) and could not even be secured properly. So far, two of the windows have leaked due to improper flashing. It cost my a lot of money and time to reflash the windows properly. I wish I could add pictures that I have taken of the installation and leaking window. This is not a company I would do business with again. If you choose to hire them, you should watch their work carefully.

• Review fromBenjamin B

  Date: 08/31/2023

  1 star

  Benjamin B

  Date: 08/31/2023

  Signed a contract with my sales person back in June and was promised delivery and it is stated in my contract that I would have it and it is going on 91 days. I am not a very happy customer. Trying to contact my sales rep hasn't been easy either during this whole process. This company is a huge mistake.
  

  Window World of Connecticut, LLC

  Date: 10/03/2024

  Thank you for reaching out and sharing your feedback. We always strive to provide the best service possible, and we regret that your experience did not meet your expectations. After reviewing our past interactions, we believe that continuing to work together may not be in the best interest of either party. It appears that despite our best efforts, there has been a recurring misalignment in expectations, communication, or outcomes. We truly value your business, but we also want to ensure that our services are a good fit for your needs, and we recognize when that may not be the case. We appreciate the opportunity we had to serve you, and we hope you find a solution that better meets your expectations.
  

  Window World of Connecticut, LLC

  Date: 10/03/2024

  Our apologies for the responses being out of order. This contract was signed on 6/2/2023 for a custom entry door. The agreed to start date for the installation on the contract was 11/9/2023. We completed the project on 9/15/2023 and received 5 stars and a comment of "Very Good" from the customer.