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Business Profile

Auto Repairs

GT Tire & Service Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I drop off my car to GT Tires & Services Center on September 9th 2023. The owner Arie asked me to give a deposit of $1,000 dollars as deposit. My car sat for 2 1/2 weeks Arie stated he was waiting for the transmission that he order on the 9th of September. I spoke to him and said that it does not take two weeks for a transmission to to come to **. The mechanic told me he did not have tracking device so he was not able to look up if the transmission was in transit. Finally 2 1/2 week went by and he still was not working on my car. Two weeks ago his mom who works in the front office told they did not work on my car because they had other cars before mine. Then a week an a 1/2 ago she told me her granddaughter was sick and that Arie had to cover the front desk. Then I was told that they have a guy who only works on transmission and he only comes in after 12: 30pm or in the afternoon. I spoke to Arie today October /10/2023 at 10am he told me that the transmission he put in my car he not sure it might be defective is under warranty and that he would like to be payed for the services or hours. I told him if the engine light is coming on I should not half to pay him if the car is not in working order. To put back in all the original parts and I will take it to another dealership to be fix. I also would like back my deposit because he did not fix my car. I also told him after talking to other mechanic no mechanic ask for a down payment to fix a car you pay when the services are done. He ask me again to give him to this afternoon. He then told me that they sometimes have cars for three months. I told him I am not stupid and I been very patient with him and all the excuses he has told me I just want my car if he cannot fix it with the deposit of $1000 return back to me.

    Business Response

    Date: 11/21/2023

      Customer received her vehicle back that day. If you need any other information on this customer vehicle, please do not hesitate to contact me at this email address. I mentioned to the customer about the complaint, and she stated that she was going to call the BBB back to take care of the complaint.

     

     

    Thank you, 

     

    GT Silver City Tire Co Inc

    Cheryl T*******

GT Tire & Service Center is NOT a BBB Accredited Business.

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