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Business Profile

Tire Dealers

Heavenly Tires LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: February 27th, 2024
    Amount Paid: $85.08

    Came to get four brand new tires on my car. They scratched my brand new wheels while putting the new tires on. I took photos of my wheels beforehand just in case this happened so I knew exactly what they looked like before and after and they did nothing about it. Denied that they did it and said all of their tools are plastic and there’s no way it could have been them. When my boyfriend (who’s a mechanic) confronted them and started listing tools that could have done the damage they stopped using that as an excuse but still refused to do anything, didn’t even apologize. I asked to speak to the owner and they lied and said he wasn’t there when I saw him walking around the shop. I finally spoke to him and he denied it as well even though I had picture proof. Another customer there even said he saw them scratch them as he was there the entire time.

    Left and the tires weren’t even properly balanced. My car was so shaky.

    Also, they said it would take an hour to an hour and a half, they said they’d call me when they were done. About three hours later we go back after not receiving a phone call and they still weren’t finished with my car.

    In addition to my car… my boyfriend (who again is a mechanic) watched them tighten the lug nuts on another car and the worker sat there and just let the gun over tighten for about 5 seconds and most definitely stripped every single lug nut

    Phone calls are never answered, always closed randomly, job done wrong, bad customer service, etc…
    would never ever recommend this place.

  • Initial Complaint

    Date:09/21/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July 2022 I purchased a vehicle from Robert owner of Heavenly Tires, within the 1st wk the check engine light went on along with other clearly UNSAFE issues we're now 2 months in and he's only replaced the O2 censors,keeps giving me the run around I bring the car in as usual it stays for about 3 days while I'm left with no transportation only to pick it back up and within 2-3 days check engine light comes back on. I'm not the only person he has done this too. He plays on people's vulnerability, tricks them into believing he's a man of God and will do anything to help u out...but the only thing he's helping is his pockets grow fatter from taking people's hard working earned money plus the elderly and their SSI checks.He's a theif and a cheater. Claims he doesn't want to put money into fixing it cause in his eyes he losing out...but I'm the one out $5,000!!!!

Heavenly Tires LLC is NOT a BBB Accredited Business.

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