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Business Profile

Wholesale Watches

Sequel International, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Watches.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** women's wristwatch Model #********. Store SKU #************ purchased at the ***** outlet store located in ****** ****, ********** ** purchased on 09/20/2024. The store #**** located at ****** ****, ********** **.
    The outlet store did not want to refund the purchase price. The watch in question worked for five (5) days and stopped working. Returned to the ***** outlet store in ****** ****, ********** **. The store manager advised the sales representative they do not allow returns on watches and all issues with ***** watches purchased are handled by SEQUEL INTERNATIONAL, *** ********* ***** *********** ** *****. I am to contact them.
    Spoke with the manager at Sequel International named Bethany/Stephanie. Asked for a postage paid return label and she wasn't able to email the label.
    The purchase was the first time I did any type of purchasing transaction at the ***** outlet store and communication with Bethany/Stephanie at Sequel International.
    My impression of communication with the manager at Sequel International was cold. I was constantly being told their computer system was down. When the computer system came back on Monday, October 14, 2024, the manager was unable to email the postage paid return label. Stating that the computer was rejecting my email address. Hence, I am responsible for the return envelope and postage charges.
    I don't feel that I should be responsible for having the watch repaired at the local jeweler. The battery is either worn or the watches' mechanisms aren't working. I don't feel I should be made responsible for merchandise that isn't working. The store ought to have refunded or made an exchange.

  • Initial Complaint

    Date:07/23/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a watch prior and after a week (while I was away on vacation) they cancelled with no reason....I reordered and now they don't respond or update.

  • Initial Complaint

    Date:01/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In September of 2023 I mailed Sequel watch repair my ***** watch to be repaired . They called in November and stated it was unable to be repaired. They stated they would send the watch back to me. I have not received the watch. I have tried many times to reach them via phone but nobody answers it just rings.

Sequel International, Inc. is NOT a BBB Accredited Business.

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