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Business Profile

Gasoline

Sunoco APlus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gasoline.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/30/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At around 11pm on Saturday night-Nov26th, I entered the story and made a purchase for 13.00. I went outside and attempted to use the gas pump. It was stuck and I cancelled it out twice. Then I went to another pump and attempted to use it again. It declined my card. When I came home it said that I had authorized the amount of 53.04. I contacted Sunoco and they said that I need to dispute it with the credit card company. I learned from my bank that they had attempted to pre-authorize my card for 126.00. I called Sunoco again on Monday and they advised me to speak to the owner on Tuesday after 10am. I came into the store and the owner said it isn't my problem if you had a problem at the pump and there is no way to authorize without gas. I said to check the camera and you can see I did not get gas. He gave me the 800 number for merchants, when I called that 800 number they said that the owner knew it was the wrong number. I went back in the store and told him that they gave me the wrong number. He threw me out of the store.

    Business Response

    Date: 12/08/2022

    I received a complaint letter from one of my customers , I do remember this incident the lady she came three or four time back to the station, and every time I explain to her the same way, but she refused to understand and listen We have no control to any transaction outside on the gas pump , She told me she tried to use her credit card outside for different gas pumps but she couldn’t get it going.

    I’m definitely things that she active one of these pump by mistake and someone else came and use that pump for gas, My best solution to her she have to contact her bank and do a dispute for the charge and that’s what I have been trying to explain to her but she doesn’t want to listen.

    Thank you for your assistance

    I wish everybody merry Christmas and happy holiday ****** ******

     

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