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Business Profile

Orthopedic Surgeon

Orthopedic Associates of Middletown, P.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthopedic Surgeon.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/17/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My twins had similar office visits last year and payment for those services were send twice and I have shared multiple back ups to show that the bills were paid. I have called and have been told they would reseracha d no call back was received. I emailed 5 times with no response. I send everything via mail an have no response. I have been told that i have been sent to collections however I have yet to hear from them. I continue to share back up the bills but now one has bothered to respond. I simply get a bill. What is interesting is that ****** accoutn is not longer showing as past due, yet ******* has. I do wonder if there is some issues becuase they are twins and had hte same services. At one point, I was told ****** account was over paid and they simply needed to move that money. Again no follow up. I have included my most recent communciation with them along with the letter that I mailed. They may state that two of the payments went to the wrong PO box however both checks were cashed. In addition, one payment was posted to ****** account so I don't believe they don't have the checks. I do believe that not only has the acocunts been paid in full but that I have now overpaid and am due a refund. I need for them to review the documentation and provide we with a person I can work with to get this resolved.

Orthopedic Associates of Middletown, P.C. is NOT a BBB Accredited Business.

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