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Business Profile

Security System Monitors

Safeguard America

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Complaints

This profile includes complaints for Safeguard America's headquarters and its corporate-owned locations. To view all corporate locations, see

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Safeguard America has 17 locations, listed below.

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    Customer Complaints Summary

    • 532 total complaints in the last 3 years.
    • 52 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/26/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      - This complaint involves Safe Home Security Inc.
      - We are moving from our home in ******* *L to a new home in ****** ****** **
      - We want to cancel our account for home security with Safe Home
      - As required, I sent an email 2 times requesting cancellation and followed up with phone calls to their customer service.
      - During the last phone call today (07/25/2022) they informed me that my contract with them had been automatically extended until 2026...My only options are to transfer service to our new home in ***** or buy out the rest of the contract paying 90% of the remaining payments (more than $2000)...
      - Safe Home never made this clear to me that this account had to be canceled 60 days prior to the end of the 60 month period or it would automatically continue.
      - I would like to cancel this account without paying 90% of the payments for a service I will not use because I am moving.

      Business Response

      Date: 08/02/2022

      in response to BBB ID ******** - Thank you for brining this to our attention. One of our customer service managers, Jacob D******* will be reaching out to ***** ****** within the next 24 to 48 hours to assist with their concerns and to provide a solution. 

    Safeguard America is NOT a BBB Accredited Business.

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