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Business Profile

Taxi

Avery Cab, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Taxi.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/15/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This transportation company picks up transport of individuals who reside in a Nursing facility and cannot utilize public transportation. The majority of the resident are wheelchair-dependent and use a mechanical device to transfer to and from the wheelchair. This provider has on many occasions not arrived to pick up the resident resulting in several missed appointments which are critical to their continuity of care. Our staff has asked on many occasions that they not pick up any transportation requests from our facility once they are dispatched through **** which all the information is provided to be dispatched to appropriate companies who state they are capable of accommodating these residents.

    Business Response

    Date: 09/29/2022

    This facility makes the driver wait about 25-45 mins after the scheduled pickup time for them to get ready.

    This is a false complaint. 

  • Initial Complaint

    Date:07/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It is a cab company that help the disabled and other to doctors appointment they are always hours late or don’t show up and I have to pay the $50 cancellation fee because it’s less then 24 hours I have to cancel my appointment because they are so late and don’t make in time

    Business Response

    Date: 07/28/2022

    We strive to transport members on time to appointments.  With the area of pickup under construction, it can sometime delay the trip.  However, the member is always notified by phone.

Avery Cab, LLC is NOT a BBB Accredited Business.

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