Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called up this company because I got 2 flat tires on ******* ** in *********** *T on 5-14-2024.
  
  I was told that I need a flat bed a d it would be 30 minutes and I need to use them because it was on ******* **.
  
  
  Arrived 55 minutes later and I asked the driver to take me to **** **** **** 3 miles away. I asked about a price and he was trying to get ahold of Charles in the main office.
  
  When we arrive at the tire store, I went inside to ask for help and then went back to the driver and he gave me an amount of $186.00 which I thought was excessive for a 6 minute ride and then he told me only cash. I was shocked that it was only cash and asked why I was not informed prior to them coming out. The driver said he didnt know and then I asked if they can take a check and that was denied.
  
  I was then informed if I didnt pay cash, they would be taking it back to there shop and hold it until I paid cash.
  
  I called Charles back at the office and asked why he did not mention cash only prior to coming and prior to picking up. He proceded to yell at me and call me derogitory names and said he will instruct the driver to take it back to his shop for additional fees. I said I am going to call the police.
  
  I was lucky that another person with me in the car was able to go to an ATM get cash out for me at 8 am in the morning there was no bank open to get cash from a credit card. If they were not there, I would be completely stuck and not able go to work.
  
  My main complaint is that I was not informed of the cash only before the tow and the amount to be towed. These are severe issues in communications and I was not able to do anything once they had my car on there truck.

  Business Response

  Date: 06/04/2024

  customer was advised the tow would be cash only after speaking with the owner due to bank complications. Customer advised Untouchable they had been stood up my numerous towing companies. customer advised Untouchable that they had had multiple issues prior to the service that their bank would not allow the customer access to their bank information or funds. after speaking with the owner they were advised the cash price due to not wanting to use a credit card or debit card. Customer was advised the amount owed along with the payment preference. Untouchable driver arrived on scene hooked vehicle and took vehicle to the requested location. Our drivers have no say or power over billing or payment methods which results in drivers not being able to take any other forms of payments.

  Customer Answer

  Date: 06/12/2024

  His Response seems to be that I was told that it would be cash only and it was not, he makes up a total lie and when I spoke to the police dept. regarding Untouchable Towing they admitted that the company is a known problem in their town.  I was there with another person that heard the entire conversation.  Just the fact that the driver seems to be thinking I am just walking away to go to a diner is crazy.  When I was walking to a Bank ATM, which was the only thing open at that time in the morning.

  This company is a bad business and the owner feeds upon people.  They only take care not even a cash app if not a credit card.  People do not walk around with that kind of cash on them and then threaten to take the car back to their shop until resolved.

  They are a problem, where BBB knows it or not. His response below here does not make any sense, I, the customer was only advised when we arrive at the location 6 minutes away of the amount it would cost and that it would be cash.  I only called one company, Untouchable and they led me to believe that they were the only towing company that could tow my car just off this highway.  He again seems to state that I knew the amount or that it would be cash only and that is a lie as I would have said no to that knowing I had no cash on me, but had credit cards.  That is how I paid for 2 new tires with no issues.  So  BBB, believe the liar and he will continue over and over again.

  "customer was advised the tow would be cash only after speaking with the owner due to bank complications. Customer advised Untouchable they had been stood up my numerous towing companies. customer advised Untouchable that they had had multiple issues prior to the service that their bank would not allow the customer access to their bank information or funds. after speaking with the owner they were advised the cash price due to not wanting to use a credit card or debit card. Customer was advised the amount owed along with the payment preference. Untouchable driver arrived on scene hooked vehicle and took vehicle to the requested location. Our drivers have no say or power over billing or payment methods which results in drivers not being able to take any other forms of payments."

• Initial Complaint

  Date:01/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For nonconsensual towing, different rates and charges apply depending on the gross vehicle weight rating of the towed vehicle.
  
  1. light duty tow (i.e., for vehicles less than 10,000 lbs.);
  2. medium duty tow (i.e., for vehicles ranging from 10,000 to 26,000 lbs.); and
  3. heavy duty tow (i.e., for vehicles over 26,000 Lb.
  
  The equipment taken was a dry van trailer and the category trailer is medium duty and we being targeted as heavy duty.
  
  1. for a light duty tow, the maximum base charge increased by $17, from $88 to $105;
  2. for a medium duty tow the maximum hourly rate increased by $40, from $200 to $240; and
  3. for a heavy duty tow the maximum hourly rate increased by $65, from $325 to 390.
  
  We being charged $390 instead of 240 which by Connecticut law is not the right amount.

  Business Response

  Date: 01/12/2024

  complainant came in under the assumption his trailer is a medium duty trailer and wanted to be charged due to trailer not being loaded. the trailer itself needs to be connected to air - which only heavy duty trailers require the trailer is also registered as a heavy duty trailer. regardless of loaded or not the trailer is larger than a medium duty wrecker can handle along with the requirements (air to trailer) The police also came to our facility and told the complainant the same thing