Complaints

This profile includes complaints for Funbox's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Funbox

  Milford, CT 06460-2703

• 

  Funbox

  860 Glendora Mt. Road Glendora, CA 91741

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased tickets for a specific date for a birthday celebration. Since it was raining the activity closed and we couldn’t use our tickets. We only needed them for that specific date since we have family and friends out of town . Now we are stuck with tickets we don’t need anymore and we are demanding full refund for the tickets

  Business Response

  Date: 04/01/2024

  I am not sure if you are aware, but FunBox
  is a franchise. This complaint was placed on the (******* or *******?)
  location; however, upon investigation, we have not been able to find any
  tickets purchased under your name, phone number, or email address. We
  see your mailing address is in ********* **. Did you perhaps purchase
  tickets at the ******** location? If so, please feel free to reach out
  to their ownership at ****************
  
  At the ******* park, we quite
  specifically do not sell "Birthday packages" for exactly this reason.
  Weather is just so unpredictable. In addition, if we cancel due to
  weather, we immediately send an email informing the customer that we
  will honor unscanned tickets any day we are open throughout the run.
  Worst case, if that is not possible, of course we are willing to refund,
  as no service was actually provided.
  
  Mostly, we're very sorry that your special birthday had a rain out, and we hope you receive the resolution you are seeking.

• Initial Complaint

  Date:08/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So we (a family and friends a total of 13) went to fubox on Tuesday August 8th 2023 for the 1:30pm session. We were instructed by the staff that works there where to place our shoes. After our 90 minutes session was over we returned to such location where we were instructed to place our shoes.. upon entering such area I noticed my socks was on the ground next to where I placed my shoes. I looked in the shoe caddy and my Sneakers was no where to be find.. My family and I started looking around and my Sneakers was nowhere to be found. However I reported the matter to the manager that was on-site. She herself started searching the area, still no sign of my Sneakers. She called her manager Erin and she also called Kimberlia . They offered to pay me back for my shoe every thing went differently when they found out the price of my Sneakers... They asked me for a receipt which I provided. They went and researched my maiden name my address the seller who I brought the sneakers from etc. I was delt with like a lier and a thief.. They offered to buy my Sneakers and shipped it to me I refused the offer. Al because of the authenticy of my Sneakers. They stopped taking my calls.. All I requested from funbox is to pay me back the money I paid for my Sneakers..

  Business Response

  Date: 09/06/2023

  Tell us why here.***** ***** reported her shoes missing on 08/08/23 to ***** *****Funbox staff. Janessa (manager) called me to report the incident and to ask for our process. Janessa said that Mrs. ***** was demanding that she wanted to check all our employees' backpacks/belongings because she thought it was one of the ***** *****Funbox employees that took her shoes. I told Janessa that IF any of our employees voluntarily wanted to show her their belongings it was strictly up to them to do so. All of our employees agreed to show her their bags and Mrs.***** did not find the shoes in any of our employees' property.  I told Janessa that I needed to discuss with Erin (business partner) and I would get right back to her. Mrs.***** and I believe her husband called/emailed Erin at that time. Erin apologized and explained that she was out of state dealing with her father at the hospital. Erin offered to reimburse her $200.00. I went ahead and called Janessa and told her to ask for a receipt because Mrs. ***** was claiming that the shoes were $450.00. 
  
  Mrs.***** sent me a copy of her receipt and the receipt of the shoes she purchased at the mall on 08/08/2023. The receipt showed the Seller was this company called ** ***** with the address ** **** ******* ******* **. The Bill to said ***** ******** with a ********* ** address.
  
  On 08/09/23 Erin received an email from ***** ***** asking for her money & that she would not accept anything less than what she paid for originally. Erin looked up the value of the shoes brand new and we again, offered her $200.00 or to purchase the shoes for her, plus the shoes that she purchased at *******s. Mrs.***** was not pleased and so decided to call me.
  
  
  I told her that we were still investigating the incident and that she would have to wait for any type of payment. After further investigation on my part as well as Erin's we discovered that the seller (** *****) and the buyer ***** at one point lived in the same city of ******** **. That prompted me to investigate more. I soon discovered that the seller's address ** **** ***, ******** ** had people living at the home address with the last name ********. We also tried to ******/find the ** ***** and did not find any retail or website with that name. So, after talking to Mrs.***** one last time I asked her who the seller was, and she said it was a random distributor and his name was ***** ********. I asked her if it was a conscience that she and the seller had the same last name. to which she replied "no, my last name is *****". I said, according to your receipt, your last name is ********. She started to get upset and I again asked her if she had any relation with the seller and she said no. Looking at public records I found that her and the seller ***** ******** were indeed related somehow. I then told her to have a good day and hung up the phone. 
  
  
  I have gone ahead and attached the receipt that ***** sent in, and screen shots of the public records showing the relation between her and the seller. I strongly feel that this could be a matter of fraud and I do not feel comfortable paying out this amount of money...