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Business Profile

Bulk Food Stores

ShopRite of Milford

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bulk Food Stores.

Complaints

This profile includes complaints for ShopRite of Milford's headquarters and its corporate-owned locations. To view all corporate locations, see

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ShopRite of Milford has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/19/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, I’m contacting you about a bad experience I had with two packages of **** * ****** frozen fish, whiting fillets and salmon. In both packages, there were numerous pieces that smelled off that I had to discard for fear of becoming ill. These were expensive packages - $15-20 per package - and they are now unusable. I am extremely disappointed and would like a full refund as I expected better quality from this store.

    • Initial Complaint

      Date:08/20/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a jar of pickles on 7/15. When I opened them they were inedible. I tried to return them 8/19 but they refused because it was beyond their 30 day limit for returns. But they don’t take into account that some products don’t get opened immediately and the consumer doesn’t know it’s a bad product right away.

      Business Response

      Date: 09/04/2024

      We contacted the customer on 9/04/24 and we will be refunding the full amount of $6.39. 

      Our 30 day Return Policy is posted at the Customer Service Desk.

      Attached is a copy of the Refund Policy.

      Thank you.

      Customer Answer

      Date: 09/09/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** *******

    ShopRite of Milford is NOT a BBB Accredited Business.

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