Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/23/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 2, 2023 I emailed AIM Controllers and was assured that if I bought a *** controller from them it would have all the stock functionality as well as the back buttons they add to them. I was told build time was 30 days when I asked. I purchased a controller, paying an extra $50.40 after discount code (normally $72) for "Speedy AIM", which guarantees 72 hour build time. After placing my order they replied and told me build time is actually 10 days, not 30. Had they been honest, I would not have paid extra for faster turnaround, but I let it go and thanked them. I received my controller on March 9, 2023. ~20 minutes after opening, I reported the below issues. The controller was defective, with the speaker not working, the touchpad having a large gap, and questionable issues with the vibration motors. After reporting the issues I was told the Returns department would contact me. They did, demanding a video of the controller defects. I provided said video and wait days. Finally I was told they would be refunding me, but they refused to provide a return shipping label for the untested, defective product. I paid my own money and the return was handed to a person 8 days ago, March 14, 2023 at 11:24AM per **** tracking. After days of no refund, I was promised it would be issued today, March 22, 2023, but it has not. AIM has thus far refused to refund me for the defective product I returned to them. They now have in their possession my $257.29 that I paid for the controller and charger, as well as the actual controller and charger, and I'm out an additional $7.39 in return shipping for an untested, defective product. **** tracking number from return: 94******************87 Proof of purchase, proof of delivery, refusal to provide return shipping label, and promise refund would be issued today attached.