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Business Profile

Heating and Air Conditioning

Tri-City Heating & Cooling, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/31/2024 - DATE OF SERVICE
    ISSUE - LEAK UNDER KITCHEN SINK
    SERVICE PROVIDED-REPLACMENT OF P-TRAP AND WASHER
    COST =326.00
    PAID - 12/31/2024

    ISSUE - I REQUESTED A DETAILED INVOICE AND RECEIPT FOR WORK DONE PRIOR TO TECH LEAVING. TECH SAID OFFICE WOULD E-MAIL ME A COPY. CALLED 1/3/26 - STILL HAVE NOT RECEIVED RECEIPT OR INVOICE.

    1. A RECEIPT SHOULD HAVE IMMEDIATED BEEN PROVIDED TO ME AFTER PAYMENT ON 12/31!
    2, A DETAILED INVOICE SHOULD HAVE ALSO BEEN AVAILABLE (PART PRICE, SERVICE CHARGE, ETC)

    Business Response

    Date: 01/14/2025

    ******,

    Our system should automatically send out an invoice to you upon completion and we are very sorry this did not happen for you. We have since sent out a detailed invoice to you. Please let us know if you have not received it

    Customer Answer

    Date: 01/15/2025



    Complaint: ********



    I am rejecting this response because:
    I received the invoice/receipt on 1/14/25, secondly when I called to speak with the billing department I was told that I was not able to. After reviewing the receipt the trip charge of $179.00  was charged to my account, it was told the trip charge would be removed if the work was completed. 

    Sincerely,



    ****** ****

    Customer Answer

    Date: 01/31/2025

    There is no answer to the fact that the trip charge was not removed from my bill after it was understood that it would be.  I would like to review the company's written policy on trip charges.  As any senior or consumer I don't have money to throw away.    

  • Initial Complaint

    Date:07/16/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The HVAC service provider was called to repair a central AC system. I am a member of a plan where the visit by a technician is included in the membership agreement. The technician stated that the AC cannot be fixed. But still $458 was charged to my credit card . Not clear for what and why?

    Business Response

    Date: 07/16/2024

    The amount charged was to add refrigerant to the system. It is currently low on refrigerant and can be fixed by locating the leaking component and replacing it or by replacing the system completely. The system is currently operational but there is no telling how long it will last before leaking out again.

  • Initial Complaint

    Date:12/18/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tricity says paying a monthly maintenance fee entities you to have the furnace/boiler cleaned and makes you a priority customer. This is intended as preventative maintenance. I called to schedule the maintenance/cleaning and they could only schedule out a few months to Dec 15 as the first appointment. They said they would try to move it sooner. They didn't. They require a 5 hour window for the appointment which we made a point to cover. I spoke to them on 12/14 and they confirmed the appointment. They robocalled and confirmed the night of 12/14. At 8a on 12/15 (my appointment window was 8a -1p), they called and cancelled. The claim soonest they could reschedule for me is late January. This is unacceptable. I complained. I called back to complain and was put into voicemail with no name on it. I did not receive a call back. I received an email in the afternoon offering more of the services they aren't providing. I want the service promised ASAP (not in another month) or a refund of the monthly fees I've paid for the last year so I can pay for the service elsewhere.

    Business Response

    Date: 12/18/2023

    We contacted the client and moved up their maintenance appointment to this Wednesday 12/20/23 per their request.

    Customer Answer

    Date: 01/02/2024

    TriCity did reschedule the delayed appointment to 12/20. This complaint is resolved. ***** ***********

Tri-City Heating & Cooling, LLC is BBB Accredited.

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