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Business Profile

Moving and Storage Companies

Collegian Movers, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company back in January for a move in February to move two pet stores into ONE new store.. I was very straight forward with the delicacy of the move and the items that needed to be moved. The week of the move I had to r/s because the floors in the new store were delayed. Fast forward to the day of the move - they sent me 5 guys to move 8 to 9 enclosures and some miscellaneous items - I had multiple items broken, they were supposed to move a 1200lb fish enclosure, which I was required to rent my OWN trailer for them to load it on… well.. they never loaded it the day of the move - the wrong equipment was brought so now I just wasted a $100 on a trailer that didn’t even get used. The following day it was moving day for my BIGGER store THEY GAVE ME 3 GUYS for 2x more items than the first store. When I discussed my concerns with MATT he told me “ let’s just see what the guys get done” and guess what, THEY DIDNT FINISH. They had to come back the NEXT day ( Saturday ) to move some more items and to finally load
    That 1200lb enclosure ( so now I’m down $200 for this trailer I had to rent ) anywho fast forward they NEVER finished moving the items in the second location I had to hire another crew to finish the job. On Saturday ( 2/15 ) I expressed ALL of my concerns about all the damage, the unprofessional from management, the lack of sympathy when the job wasn’t organized correctly and I have YET to hear back from anyone in this company. They have damaged my 1200lb enclosure, they damaged TWO STACKS of my 3 tier fish enclosures which can no longer be used they also damaged part of a bird stack as well. ALL MY DAMAGES COST $10,000+ I want to be compensated for my damages.

    Business Response

    Date: 04/02/2025

    To whom it may concern,
    We are trying to resolve this
    issue with the customer and are requesting an additional 30 days
    Thank you

  • Initial Complaint

    Date:10/17/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business reached out to me and we resolved the issue.  This complaint can be closed now.  Thank you.has refused to make right on their commitment to complete my move and are now stonewalling and essentially holding my items hostage by refusing to deliver them unless I pay an additional fee.

  • Initial Complaint

    Date:10/05/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.



    Complaint: ********



    I am rejecting this response because:

     

    Repairman was a woodworker and told me he had no way to address damage to TV.

    I am confident the furniture repairs will be made and done right, but doubtful about the television.





    Sincerely,



    ********* *******

    60 cents a pound. I was presented the paperwork until the morning of the move. I was so busy managing their chaos that I did not have time to read the very small print. 5. I had taken out cash to give the team a tip that morning. I left my pocketbook unattended in the kitchen (which was my stupidity), and when I looked for the tip, the cash was missing. 6. We purposely did not include the TV in the move and feel it should not be included in their liability clauses. Are they actually absolved from repairing damage to our property that is not part of the move?

    Business Response

    Date: 11/02/2022

    We have been in contact with the client. A repair person has been sent. Work is in progress to resolve issues.

    Business Response

    Date: 11/15/2022

    When
    the client called to discuss their move, to resolve their issues, we
    immediately gave them a $435.00 credit + sent out a professional repair person to touch up their mirror frame and table leg. 
    Regarding the television, the client stated that they moved it themselves. We DID NOT
    move the television.  
    It
    is our suggestion that the client submit a claim to their home owners insurance
    for this loss.

    Customer Answer

    Date: 11/21/2022



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me, however I feel that we have no recourse.

    For the record, the moving company did not move the TV to the location, however they most certainly moved it from a safe place against the wall, damaged the front of it, and we found it facedown on top of the bed that they moved to the location. This is an unfortunate resolution as this company damaged our property.



    Sincerely,



    ********* *******

  • Initial Complaint

    Date:10/05/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******** ******

    Business Response

    Date: 10/20/2022

    This issue has been resolved. The shipment has been delivered to our client in *******.

    Thank you for your business.

Collegian Movers, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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