We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tree Services

CT Palm Tree

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for 2 Palm tree rentals beginning of April 2023 and told delivery was first week of May 2023. Due to bad weather they had delays which I was fine with. However, tried to contact them a few times in May and no response. Then they finally responded 6/11 that they were going to come out and delivery that week. No one showed up. Again I contacted them. The owner said on 6/19 he would delivery 6/20. Again a no show. I sent an email and still no response and its 7/3/23. Finally on 7/17/23 he responds saying he has had a hard season with the weather. My response was you could at least communicate and not ignore me. That I wanted a refund but that is when he said he cannot give one because he does not have the money. Then he proceeded to send me a screen shot of his bank account balance. This is unacceptable service. Attached is the email and text correspondence between Brandon the owner and I. The text part is a copy and paste so it does not format correctly into a word document.

  • Initial Complaint

    Date:08/31/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contacted company to store my winter plant. Asked for a quote, which was provided. However was instructed to not make payments via the radio button provided on the online quote. Instructed to make a deposit ($400) via *****. Tried that, however it got declined for reasons unknown. They acknowledge that they sometimes have issues with ***** and asked that I make the deposit through *******, which I did. Got other options for winter storage and requested a refund via *******. Spoke with company and they promised to provide the refund. However, have since switched off their phone and are unreachable. This prompted me to do an online search about this company and saw some non-reputable reviews. All I want is my deposit to be refunded

    Customer Answer

    Date: 08/31/2023

    Hello

    I must say THANKS alot for all your assistance in making contact with the seller, because I magically got a call from them. They finally made the refund. However, the reasoning for not making contact or providing my requested refund seemed far fetched. Apparent reasoning for not making contact was because they didn't have cell service; and for the refund - they stated that they were waiting for a refund from the ********** so as to process mine. Not sure how that's applicable as they are linked to the **********, but I finally got my refund.

    Thanks again for all the assistance. I really appreciate

    Best Regards

    ****

  • Initial Complaint

    Date:10/11/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased palm trees on 2/10/22 for $2,600. Never delivered. Never respond my my calls and emails.

CT Palm Tree is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.