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Business Profile

Window Tinting

The Detail Shop LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Tinting.

Complaints

This profile includes complaints for The Detail Shop LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Detail Shop LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/03/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The service requested was installation of protective film on the front part of my car and window tints. The first time was on 04/09/24-04/13/24 and I was asked to wait 2 weeks and bring the car back to check the installation. After 2 weeks, I noticed some areas that the film wasn't adhering correctly to the car, some air bubbles and some areas that were not covered by the film. The issue was discussed with Cristian Damian and he agreed on fixing. May 4/24 I picked up my car at the shop and noticed that the badges were not put back correctly and there was a smudge on the front windshield tint, but I give it 2 weeks to see if with heat and time I was going to see a difference, but no. On May 22/24 we talked over the phone and agreed on bringing the car for the third time to the shop on a Sunday (06/02/24) so he can work on it between June 3 and 4 but the person has not communicated with me or have answered my texts. I don't have any more time to give to this person to fix something that should've been done correctly the first time.

    The Detail Shop LLC is NOT a BBB Accredited Business.

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