We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Event Planner

Stellar Events

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Planner.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We booked a cruise for 2025 but were unfortunately not able to take advantage of it. We reached out and requested a refund in the amount of $133.26. Mark C******** replied on May 7th that we would see our refund within 5 business days. We reached out again on May 14th after not receiving our refund, Mark replied on May 16th that the refund had went through on his end and we should be receiving it. As of May 20th we have not received our refund, we've checked our account, there is no pending refunds or credits showing. We would like our $133.26 refund.

    Customer Answer

    Date: 05/21/2025

    I have received my refund, I would like to cancel this compliant.  Thank you

  • Initial Complaint

    Date:06/07/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Two tickets purchased on 2/24/23 ($119 total). Tickets were advance purchase to upcoming event this summer. Repeated outreach to vendor in an attempt to book dates were unsuccessful (3/10/23, 4/11/23). I requested a refund on 4/25/23, and received a confirmation from the vendor that he would refund my purchase (4/30/23). Outreach again (5/3/23, 5/17/23, 5/24/23) to follow up on the status on my refund resulted in mixed, misleading and ineffective responses from the vendor ('You will see a credit to your account within 5 business days' on 5/5/23; A request for copy of my purchase confirmation on 5/20; A link to book a reservation for an up coming event on 5/24/23; and a request for my home address to send a refund check on 5/27/23) The vendor then called me to explain that his third party payment processor was no longer in business, he couldn't figure out how to refund me, though he does have the transaction information for the purchase, and that he's never run into this issue before. I told him I wasn't comfortable giving him my home address and that according to several online complaints that I had subsequently found, indeed he had many disgruntled customers who had asked for a refund. He asked if I'd consider going forward with attending the event and he would give me cash at that time. Of course not! I no longer have any trust that this vendor/business is legitimate. And even if it is I don't trust that he will follow through on his offer. I am asking that the vendor refund me the full amount I paid and have directed him to work with his bank to resolve the payment issue. As of today (6/6/23) I have not received any communication or confirmation from my bank for this transaction,

    Customer Answer

    Date: 07/12/2023

    Responding to the last message I received from BBB, this case was resolved earlier this month when I reached out to the vendor again and he refunded me in full.

Stellar Events is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.