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Business Profile

Restaurants

Finellis Restaurant and Bar

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/14/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We believe Finellis restaurant fraudulently charged $1165.00 on our credit card on 9/4/22. We visited this restaurant only one time on 8/14/22 and had used the same account to pay $58 for our drinks and food. We now believe that we had left one of our multiple copies of our credit card at the restaurant on that day. NO other fraudulent charges have been made on this account whatsoever. When we contacted the restaurant owner regarding this fraudulent charge, he confessed he was at the restaurant all day 9/4/22 and supposedly "a group of bikers" used my card, but never signed the receipt. I asked him what they ate and drank to amount to such an enormous tab and he could not account for a single item and said he has no record of the products sold. Because he kept changing his story and could not account for anything sold we contacted the police to report the incident. He then produced a signed credit card receipt contradicting his original statement that the receipt hadn't been signed (just for clarity, not my signature and we have never been back to this establishment since the original date of 8/14/22, we have also been able to confirm one of our copies of this cc is missing). He refused to reverse the charges. We believe full heartedly this was intentional by someone within the restaurant who had obtained my credit card and we are concerned for the public!

Finellis Restaurant and Bar is NOT a BBB Accredited Business.

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