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Business Profile

Musical Instrument Repair

Upton Bass String Instrument Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Musical Instrument Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Failed Bow Rehair Unprofessional response from Upton I am $175 into a bow rehair from Upton and my bow is unusable. I contacted them to see if they would have me send it back to correct and was told that they were “swamped” and unable to take my bow back to fix. Eric said “maybe we should just refund, that ok?” I replied sure refund and I would drive 2 hours to the nearest shop to get it corrected. Half the hair at the tip has come out so half the bow hair is limp. It appears they used hair that was cut too short and it pulled out. So after two weeks. I have had no reply to 3 emails and one voicemail left for Upton. No refund no apology.

    Business Response

    Date: 02/22/2023

    Resolution was made with customer, there was a miscommunication, and we were told the complaint was made in haste and would be retracted.

Upton Bass String Instrument Corporation is NOT a BBB Accredited Business.

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