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Business Profile

Optician

The Eyeglass Lass

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optician.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/22/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I purchased new eyeglass frames and lenses from the Eyeglass Lass. My glasses were ordered in February. Several attempts were made to contact the store owner. We could not call, we sent several texts, all were unanswered. May 13th we finally had to drive to the store (1 1/2 hours away from us) to get an answer. We were told the frames were back ordered, they were lost, so while in the store I picked out another frame. My husband also had to order new lenses as the ones he received in November were not correct. So, in May we trusted that our orders would be filled. We have been unable to make contact with this business. We will need to drive there and this time, we will ask for credit. We can not contact this business. They will not return our calls or texts. This is a one woman show but that is no excuse for having absolutely no way of contacting this business except in person.

    Customer Answer

    Date: 06/28/2023

    ***** *************** *****************
    ***** ********** **** *** **** **** **
    *** **** *****************
    ******** ******* **** *******

     

    RE: Complaint # ******** Two days after this complaint was entered we received a text that our eyeglasses had been shipped. This case has been resolved - we received our glasses and were fairly compensated for the delay.

    **** **** **** ******** *****************

The Eyeglass Lass is NOT a BBB Accredited Business.

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