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Business Profile

Lawn and Garden

Giant Oak Power Equipment LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/21/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lawn Mower Repair - Told it was a simple spring on the cabuator, then told it neededa head gasket then told still not fixed as they did knwo what this issues is.

    Customer Answer

    Date: 10/30/2023

    I would like to inform BBB that the owner of Giant Oak Repair Shop contacted me 10/17 and explain the issues he was having at his shop. Owner Skip explained to me that he was unaware of my issue with my mower since he had to take care of family issues. In the end he wanted to "make it right" and he was replacing and installing a brand new motor at no charge since his employees broke my motor and we unresponsive to my voice mails and emails.

    I picked up my mower today and I am satisfied sine not only did he make me whole with repairing my mower but actually seem to care about his business and a customer, taking the time to call and making sure my mower is repair correctly.

    So I would like to make sure that my claim is now changed to satisfied and the issue as been resolved.

    Thank you in advance

    ***** *****

    ###-###-####

Giant Oak Power Equipment LLC is NOT a BBB Accredited Business.

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