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Business Profile

Repossession Services

Collateral Recovery Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Repossession Services.

Reviews

Customer Review Ratings

1/5 stars

Average of 6 Customer Reviews

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Review Details

  • Review fromBernard K

    Date: 05/13/2024

    1 star
    Worst bunch of people there are. I had my car repossed and they were like you have to make an appointment but you didn't need an appointment to repo my car though.
  • Review frommarissa a

    Date: 01/11/2024

    1 star
    RUDEST group of "CUSTOMER SERVICE" people I've ever dealt with. They treat you as if because your car was repossessed you're beneath them! my personal belongings i drove almost two hours for which included a prayer card and flowers attached from my cousins casket and the ribbon from her hair (which was a given the way they were all laid together on my dash with her picture and prayer card no mistake could be made) were thrown into a trash bag with everything else including cups i had in my cup holder! Guess if they even had the decency to empty said cups? I'm sure you get the hint. I know for a fact i didn't receive half my belongings!
    ABSOLUTE WORST!
  • Review fromTalvin R

    Date: 10/27/2023

    1 star
    Despicable worst group of humans to ever be on the planet
  • Review fromKimberly H

    Date: 08/25/2023

    1 star
    They were so disgusting, rude , had us wait outside in the sun til they were done with lunch ,moo moo could skip a couple of lunches, god does not like ugly , and they have Kharma coming , wish I could see when they get hit with that kharma , that is zero stars for zero compassion! Kid living in the office , ghetto at its best!!
  • Review fromAri R

    Date: 06/12/2023

    1 star
    Worst customer service I have ever dealt with. Obnoxious and rude personnel, no respect and refuse to provide their address (which is on Google, by the way) due to some odd fear with the pretense that it's for security reasons. There would be no need for that if there was decent customer service. Outrageous fees as well, would leave zero stars if that were possible.
  • Review fromAine S

    Date: 02/01/2023

    1 star
    zero stars ! the lady was mad rude for no reason , she was greeted with respect upon arrival , we drove an hour and some change away to collect the items , just for her to tell him as soon as we arrive “ they can’t open the car , you have to make an appointment to open a car “ make that make sense ? you telling me you can’t press a unlock button to retrieve his items ? after making it known if he wanted to come collect the items after calling and getting no answer . just horrible customer service

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