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Business Profile

Garage Doors

Performance Overhead Door Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garage Doors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:10/13/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    we paid this company full money of the project that suppose to be done last year, only thing we've been hearing every time we call is covid and other back order excuses, this company still owe us 2 garage door and 5 door openers, they took the money and didn't complete the project


    607 Norwich Rd
    Taftville, CT 06380 US
    860-230-0413

    Estimate #: ****
    Date: 11/24/2020
    Exp. Date:
    $12,000.00

    ----------------------------------------------------------------------------
    Address:

    ***** *** **** **** ** **** ********** ** ***** 

    ----------------------------------------------------------------------------

    Activity Service Qty Rate Amount
    Installation of 5 doors installati 1 12,000.00 12,000.00
    with full veiw glass in
    the 3rd section, and 4
    ********** side mount
    openers
    ____________________________________________________________________________
    --------------------------------------

    Business Response

    Date: 11/15/2022

    This customer is 90% done, see attached picture, I had Covid real bad was in hospital for quite some time, I returned to work briefly then on 10/06/22 I had spine surgery to fuse a disc, we will complete this job as soon as I am cleared to work

     

    Thanks 

     

    George

Performance Overhead Door Co. is NOT a BBB Accredited Business.

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