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Business Profile

Appliance Sales

Landlord Appliance Co. LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Sales.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a fridge from this business April 2, 2024. Since then I have reached out multiple times in regards to the fridge not cooling. The first issue was my new fridge did not have handles and I requested them and it took them weeks to respond to me. I have multiple text messages proving I reached out to say it was not working . Finally August 1 2024. I reached out after another few weeks of not hearing back to request some type of resolution. The owner promised to send me a replacement, however, has since failed to respond to any text messages and a month later my fridge is still not working. I have received no refund nor a replacement. Well Over $600 of grocery’s. It’s has been months and I am A low income mother of four on disability with children and no working fridge and no communication from this business. I do not trust any exchange of a fridge that they would provide I solely would like to request a refund, and the owner of this business is refusing to provide one. I have been more than patient and over the course of six months to have some type of resolution, and this business has refused to acknowledge any of my issues . I am requesting a full refund of my purchase. If the Better Business Bureau cannot help me, I fully intend to file a small claims court lawsuit, but I am reaching out to the Better Business Bureau in hopes of avoiding that. The only thing I can do is the right thing and provide me a refund. This business has changed their names multiple times to hide from complaints and has multiple **** under the same name and owner. this business has no intention of helping me or resolving any of my issues or concerns since it’s been 6 months since my first issue . I have multiple lines of threads to prove that I have been reaching out over the course of of the past six months with no resolution And barely any response .
    One of the owners even threatened me, saying I quote “not going to help you if you keep acting like that”

Landlord Appliance Co. LLC is NOT a BBB Accredited Business.

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