Complaints

This profile includes complaints for Standard Mfg. Co., LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Standard Mfg. Co., LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Standard Mfg. Co., LLC

  100 Burritt St New Britain, CT 06053-4004

• 

  Standard Mfg. Co., LLC

  PO Box 1692 New Britain, CT 06050-1692

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Single Action Army style revolver from Standard Mfg. The revolver subsequently broke under minimal use (first time shooting and after 58 rounds). Upon research I have found that the part that was broken (hand spring) is weak and commonly breaks causing unreliability issues. If the gun is to be used as it is intended it is unreliable and cannot be trusted to fire when needed. There is a work around. And it requires a gunsmith to convert the gun to modern coil spring (similar to ***** revolvers). I would think that this company knows about this issue and still sells them to the public knowing full well they are selling inferior and ill designed products.

  Business Response

  Date: 06/30/2025

  *** ***** initially contacted our company via email in
  August 2024 to inquire about this part. We responded promptly, requesting his
  shipping address in order to fulfill the request. However, this email was
  seemingly ignored until *** ***** contacted our company this morning over the
  phone to follow up. He was once again given the standard procedure to submit
  his request and asked to provide the information we lacked from the initial email.
  Unfortunately, *** ***** became very hostile towards our staff over the phone, and
  we were unable to continue communication. As a result, we were also unable to
  proceed with his request.
  
  We offered a resolution, however, *** ***** has since
  submitted a claim that includes inaccurate descriptions of product reliability.
  As the customer has declined further mediation, there is no viable path to
  resolution at this time.
  
  Thank you,
  Customer Service

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a single action revolver from the Standard Manufacturing website on May 26, 2025 for $1,440.00 (Order #******). The gun arrived with two manufacturing defects, one area where the finish was not properly applied and another where there is a sharp burr in one of the gun's components. I sent an email to Standard Manufacturing with photos of the defects and asked for a return authorization and a return shipping label. They replied that I needed to fill out a Repair Merchandise Authorization (RMA) form. In order to complete their RMA form, I had to agree to their "Terms and Conditions" which stated (among other things) that "2. I agree that there are no returns or refunds on any items under any circumstances." and "4. Everything we sell is sold as is, in its current state or condition. There is no guarantee to original factory condition, or any originality. The product may or may not be altered. We are selling these products as is, with no guarantees of any kind." Again, I was forced to agree to these conditions before they would issue a RMA. Standard Manufacturing did subsequently email me with an RMA number but they did not provide a return shipping label, nor did they acknowledge repeated requests for a label for several days. Today, sent them another request for a label, and someone named Rich replied that they were disappointed that I hadn't read their terms and conditions. I replied that I was disappointed that they apparently did not stand behind their products, and that I wouldn't be purchasing anything else from them in the future. Rich then replied that they had put me on a list of people not to sell to or provide any future warranty service. Given that they have now said that will not provide warranty service to correct their defective product, I would like to return it for a full refund. I am happy to return the gun when they send a return label. It is astonishing to me that a business would treat a paying customer in this manner.

  Business Response

  Date: 06/25/2025

  The customer was provided with the same RMA procedure that applies to all customers, as outlined in our Terms and Conditions. If there were any concerns or disagreements with those terms, the appropriate steps for dispute resolution are also clearly stated on that page.
  

  In the case of warranty repairs, it is explicitly noted that customers are responsible for covering the cost of the initial shipping of the product back into us. A policy that is in place to maintain consistency and fairness across all RMA requests.

  Despite these guidelines, the customer continued to request a prepaid shipping label, which falls outside of our stated policy. After repeated attempts to clarify our process, a decision was made to discontinue communication and restrict future purchases, in accordance with our right to refuse service.
  

  While that decision remains in effect, we are still willing to accept the product for evaluation and repair under warranty. Should the customer choose to proceed, the standard RMA process will apply.

  Thank you.

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased stripped firearms receivers two. Purchased ****** Gun. Later purchased holster and spare cylinder for ****** gun.
  
  Used one receiver right away, never unboxed second receiver for two years. Went to use it and it is obviously blemished badly. Took photos and sent to customer service Rich replied quickly, we never shipped a defective product like that. I disagreed and explained what I thought was wrong with the product and if he would issue an RMA I would pay shipping their QC dept. could inspect and if they did not feel it left the factory like that and was not defective when shipped I wanted them to destroy the gun and throw it away because I am not going to use it like this. Rich responded that the company has never shipped a product like that and he thinks I am mistaken of who made the gun and I contacted the wrong company. The pictures I enclosed with the contact clearly showed the S/N and the Legal markings of their company on the firearm as the manufacturer. I never imagined this company would treat a customer like this.

  Business Response

  Date: 04/01/2025

  We find it very odd that *** ******** does not possess a receipt of this transaction and has encountered an issue allegedly two years after purchasing the product. *** ******** claims the receiver he purchased is a casted frame and there are holes in it. Our frames are machined, so it is impossible that there are holes present. Mr. ******** is welcome to send the product back at any time. 

• Initial Complaint

  Date:12/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new firearm from one of the company's distributors on 10/24/2024. Upon receipt of the firearm, the blued finish began to flake off of the metal in areas where the firearm is gripped. I notified them of this product defect on 11/5/2024 by following their RMA request process using their email address. I received no confirmation from the company, so I replied to my initial email on 11/21/2024 again requesting a response with none occurring. On 11/29/2024, I reported additional flaking of the product finish with an additional picture, and restated my RMA request with no response. On 12/2/2024, I called the company and asked for status on my request. A person named James acknowledged receipt of my email requests, and said he would forward my email to a technician, but did not know if or when the request would be responded to. As of 12/3/2024, there is still no response to the RMA request for a product defect that should be remedied by the product's one year warranty.

  Business Response

  Date: 12/17/2024

  First, we have no relationship with this customer. He purchased the firearm through a secondary vendor and is circumventing the proper channels instead of talking to the people he purchased the gun from.

   

  Second, *** ********'s RMA request was not ignored, we did inform him that the wear of the bluing is not a defect, nor is it covered under the warranty as it is considered normal wear and tear. We notified then customer there would be a charge if he wanted the bluing redone, however he declined and instead threatened to file a claim with the Better Business Bureau.  

  Customer Answer

  Date: 12/26/2024

  The response from the business was not what happened.  The business never communicated to me as they stated in their response.  The business also suggested a process that is a not the process for warranty performance.  Their process states that customers must email the company for RMA requests, not contact the company that sells their products.

• Initial Complaint

  Date:02/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They pride themselves with the highest manufacturing quality standards but in reality they produce overpriced ****. I just spent $$$$ on a Single Action revolver. Never fired a shot and the cylinder hand broke the next day. Now they want me to pay for the shipping label to send the gun for repair. Their customer support *****, there is only one guy on the phone and gives the same standard answer: “write us an email with your concerns”. I will never buy anything from them again.

  Business Response

  Date: 02/26/2024

  He didn't buy the gun from us; he has no relationship with us.  If he were to send the firearm in, we would've certainly looked at it; we have many mechanisms to do just that.  But this customer never gave us a chance.

• Initial Complaint

  Date:11/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 24th of November I ordered a gen II thunderstruck from Standard Manufacturing (order no. #******) I did not realize the gun was not compliant with my state, and have tried repeatedly to cancel my order. I have sent a number of detailed messages to their support, and have not heard a peep. The real kicker? they have no Idea where to send the gun. It clearly says on the site "If you do not have a dealer, we will find one". Well what it should say is "We will ignore your pleas for assistance and leave you charged for a product you may never receive". did some more digging to see if anyone had experience with STD manufacturing support, and I was absolutely furious to find dozens of similar stories of outright ignoring customers. Such a large company has absolutely no excuse to completely lack any customer service. I have yet to receive so much as an automated response. My account has since been charged and I have absolutely no indication on the status of my mystery order or my support queries.

  Business Response

  Date: 11/27/2023

  The gentlemen is being a tad bit ridiculous. Our company, like many others were closed due to the holiday. When we returned this morning he was immediately refunding first thing in the morning! 

  I can't even believe he'd be doing a BBB Review in regards to this matter, it's extremely unreasonable. 

  I've attached the refund as well as the email correspondence with the gentleman. 

   

  Thank You, 

   

  Standard Manufacturing 

• Initial Complaint

  Date:05/25/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order for holster on 5/1/2023. Received wrong item on the 9th also sent to wrong address. Called and spoke with Jay. Told me correct item would be sent right away and address would be updated.
  Told me not to sent wrong item back as shipping would cost them more than it was worth to them.
  Giving me the run around. I want a holster or a refund is all I want. They are trying to rip me off.

  Business Response

  Date: 05/25/2023

  The customer called in to inform us he received the wrong
  item on the original shipment, and his address is incorrect. After reviewing
  his order, HE ENTERED THE WRONG ADDRESS when he placed his order via our
  website (I WILL INCLUDE PROOF), we updated his address and we sent out the correct item immediately. The
  customer then messaged us today 5/25/2023 reporting he never received his item,
  upon review all the delivery information was correct on both our sales order
  and invoice. We are under the impression that his attached image of a packing slip is from the
  first order. We are honestly taken back that he would reach to the Better Business Bureau when he made a mistake as well we were under the impression that we could work together to resolve this issue.

  Customer Answer

  Date: 05/25/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I requested both tracking numbers. They can’t provide those. I sincerely believe they never sent the 2nd package they claim to have sent. Even if the did they sent it to the wrong address even after I gave them the correct address. You need a refund or a new holster. The mistakes are theirs and not mine.

  
  Sincerely,
  
  
  
  *********** ******

  Business Response

  Date: 05/26/2023

  The package was sent via **** we did not recieve a tracking number.

• Initial Complaint

  Date:03/02/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 15, 2023 I placed a phone order for a custom pistol from Standard manufacturing. I was directed to this method of placing my order by their sales rep, Shayne L****, who responded to an inquiry I had placed on another website, **** *****************, about how to order a gun I had seen advertised on that website. The phone order took approximately 5 minutes, and I was not presented with any verbal "terms and conditions." After placing the $1359 order, several hours went by and I had received no receipt, which the sales rep had promised me, and I started to get that feeling that something wasn't right. I looked up the company on Better Business Bureau and found out they had a terrible customer service history. I immediately realized my mistake and called the sales rep, Shayne, to can cancel my order. He canceled it in seconds, I told him why I was cancelling, and that was the end of the phone call. A week went by and I had received no receipt of order or order cancellation, so I emailed the company on February 22nd. I received no reply within a 24 hour period, so I called and talked with a Ray on February 23. He told me the accounting lady was out and to call back on the following Monday (Feb 27). I called that Monday and talked with another male, who did not transfer me to the accounting lady, but told me he could help me out. He promised to cancel my order and issue the refund along with receipt by noon that day. That didn't happen. The next day (Feb 28) I emailed again. I received a response that day from Rich stating he had refunded me minus 20% per the company's terms and conditions (which I was never presented with at any time on my phone order). Additionally, on that day, line 6 of their terms stated that "returned" items were subject to a 20% fee, but my gun didn't exist, as it was never made (custom order).The company delivered nothing. Today, March 2, their terms now state that "cancelled" orders are subject to 20% fee. I want a full refund.

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A defective item was received (gun with faulty site) and the supplier would not respond (over months) to help remedy. My last resort was to dispute the charge with my credit card. They sent my credit card company a fake email response they "had sent to me" and my credit card closed the case.

  Business Response

  Date: 12/05/2022

  We advised this customer that he could send in the gun for repair, or we could send him an upgraded sight free of charge or he could send the gun back for a refund.  We never received a reply.  The next communication was a charge back from the credit card company who sided with us.