Complaints

This profile includes complaints for Atlantic Restoration and Remodeling Group LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Atlantic Restoration and Remodeling Group LLC

  35 Woodland St New Britain, CT 06051

• 

  Atlantic Restoration and Remodeling Group LLC

  102 W. Center St. Southington, CT 06489

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed the owner of the company and have yet to hear from him. I called Atlantic for help on 9/21/23 for repair of my home after water damage when ***** told me Atlantic was in the ***. I signed a contract with Atlantic on 11/21/23. It's almost 5 months now and my project is still not completed. Outstanding items are: electrical malfunction on 3 circuit breakers, cracked tiles in the kitchen, damage to a brand new acrylic tub, damage to drywall and paint in the linen closet and loose shelf supports, and broken personal items from the pack out/pack back. I was told this was a 6-8 week job. I asked for the owner's involvement in a meeting at my house on 1/15/24 because of the shoddy work being performed. I have asked to speak with him multiple times and finally the message got through to him on 3/5/24 and he responded to me via email that he needs 24 hours to review communication by email only. I emailed him again on 4/5/24 the status of the project and maltreatment of his staff toward me. I have received no response from him. I contacted Dave M., the Construction manager/master electrician, on 4/5/24 regarding the electrical issues and no response from him. I contacted the Operations manager and my Project manager on 4/5/24 and no response from either of them. I contacted them yesterday and today. Today I spoke with my PM and he said Joe Gibertoni, the Operations manager, is preparing an email response to me. I have yet to receive this. They have demanded final payment from me several times yet the job has not been completed to my satisfaction. I have been in constant contact with them via email, text, and sending pictures of the damaged items as I observe them. I have also contacted the town inspector regarding the electrical defects and he said Atlantic has to fix the issue before I pay them and before he issues the approval. I would not recommend this company to anyone. The stress I have endured from interacting with them has been terrible.

• Initial Complaint

  Date:11/02/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/24/2022 we opened a water damage claim on our bathroom with our insurance company, *****. The remediation portion of the claim was done to our satisfaction. We elected to use Atlantic Restoration based on the recommendation of *****'s estimator, Dallas D****. 8/1/2022 Chris L*********, Atlantic's estimator, came out to address the remodeling portion of the claim and on 8/12/2022 we received the original scope of work estimate $4,215.97. On 8/18/2022 Tom W*****, Project Manager for Atlantic, came out to speak with us as to the work schedule. That day he advised us to remove all breakables from the shelves/walls. I removed all pictures, decorations, curtains and hardware as well as the vanity mirror. Work was completed September 26th and we were happy with the outcome/workmanship. On that day Mr. W***** requested final payment even though we didn't have the final scope bill. It was at that time we reminded Mr. W***** of the items we completed that were still on the bill. We also advised him the bathroom vanity top was never detached or reattached to the vanity; it came out as one whole unit. We assumed these items totalling $443.24 were going to be removed from the final scope of work bill. I addressed this with Will L******* (accounting) via email stating we signed a completion certificate without seeing the revised work contract bill. He indicated Atlantic gave us a credit for items they were asked not to complete (i.e. no vanity replacement). I also sent a letter to Greg R****, owner of Atlantic, regarding this issue but haven't heard from him. What we are asking is a refund for items Atlantic charged us for but were not done by their company.

  Business Response

  Date: 11/02/2022

  Ms.
  ********* is absolutely correct in terms of Atlantic not collecting monies for
  work we did not perform.
  The original
  estimate was approved (See attached Exhibit A) and contract signed for
  $5,172.34  (see attached Exhibit B).
  
  A revised
  estimate (see attached Exhibit C) was drafted when the *********** determined
  that they did not want us to do portions of the mitigation portion of the work.  As a result of the new estimate, monies were
  owed to the ***********.  At this time,
  they had already paid Atlantic $4,655.11 off the original contracted price
  leaving her with a final credit to be paid of $62.05.  A check was cut, sent to the *********** and
  cashed.
  Once the work
  was completed, we received a Completion of Satisfaction (see attached Exhibit
  D).
  Our Finance
  office then received correspondence from the *********** stating they were due additional
  credits for work that was in the estimated and contracted for but that they
  choose to perform themselves.  The items
  they stated they completed were:
  Bathroom
  mirror – Detach & Reset:  22.86
  Window
  Drapery – Hardware – Detach & Reset: 42.09
  Detach and
  Reset Vanity top – cultured marble: 123.92
  TOTAL
  $188.87
  Although in the
  *********** complaint she states this number is $443.24.  We are not sure where she is getting this
  number from.
  
  In review of
  the *********** request to be credited for work they did themselves, (remove
  and reset the bathroom mirror and drapes) Atlantic conceded and appropriately
  returned $64.95 to ***** as homeowners are not to profit from a claim
  payout.  In review of the ***********
  request to be credited for work they did not believe we did and should not have
  been paid for, (remove and reset the vanity and sink) valued at $123.92
  Atlantic stood firm on keeping payment for the removal and reattachment of the
  vanity and sink top which came out as one piece and needed to be removed in
  order to complete the required plumbing work to fix the problem.   (see
  Exhibit E for the ********* letter sent to owner Greg R****) (See Exhibit F for
  the R**** letter sent to the *********** responding to their request).
  At this
  time, Atlantic has credited all monies to the *********** that they were due.

   

  **NOTE IT APPEARS THAT I CANNOT SEND MORE THEN 4 ATTACHMENTS.  THEREFORE THE EXHIBITS IDENTIFIED AS E and F are BELOW**

   

  EXHIBIT E - Letter from the *********s to Greg R**** 

  Greg R****
  Atlantic Restoration & Remodeling 411John
  Downey Drive
  *** ******** ** *****
  
  
  Mr. R****:
  
  
  I've enclosed correspondence from your company which I think you should be made aware of. We selected your company based on a recommendation from Dallas Dodge who assured us of your quality of work.
  The quality of work is not in contention here. What is being contented are items we’ve been charged for but were not done by the Atlantlc crew. What ended up being a 3 day job took almost 3 full months to complete. We were advised to remove all breakables from the area. This I personally did, removing drapery and hardware, all pictures and the vanity mirror. These items were then replaced by me
  personally. Our vanity was removed as one entire unit, granite countertop and base cabinet. Yet we were charged for drapery, vanity mirror and removal and reattachment of vanity top. On the final day of work Tom W***** asked us to write a check for the final balance, this without giving us a revised contract. That day J told Tom I had done the above items and assumed he would  get back to us with a revised contract. Our final check to Atlantic was dated 9/23/2002 and we received our revised contract via email on 10/13/2022. That is the reason we were expecting a revision to our payment.
  We are not talking about a great deal of money  here; it’s just the principle of having to pay for something that was not done. If you contact Wil lL******* in accounting, he will explain which items we feel should be refunded. I hope we can come to an agreement here without resorting to other avenues.
  
  
  Thank you.
  
  
  ***** * ***** ********* ** ****** ****
  **** ******** ** *****
  ******** ****************** *****************
  
   

   

   

  EXHIBIT F - Letter back to the *********** from Greg R****

   

  ******* *** ****
  
  ***** * ***** *********
  ** ****** ****
  **** ********* **  *****
  
  ***  ***** ***********
  
  Dear Mr. and Mrs.
  *********:
  
  I am in receipt of
  your correspondence regarding your claim.  Although there was no other enclosed correspondence as suggested, I am
  able to respond to your concerns.
  
  My understanding is
  there are items in the estimate that you do not believe Atlantic should be paid
  for because you either did the work yourself or don’t agree with the
  description of the line item as stated in your approved estimate.  As a matter of reconciliation, in terms of
  the line items you completed yourself:  1)
  Detach and reset the bathroom mirror @ $22.86  2) Detach and reset window drapery/hardware @ $42.09 for a total amount
  of $64.95.  Atlantic has happily forwarded
  that amount to your insurance carrier, *****. 
  In terms of the
  line item describing the removal of your vanity and sink top needing to be
  detached from the wall to perform plumbing work, and then reattached once the
  work was completed, this matter is not up for negotiation.  The fact of the matter is this line item
  describes the work that needs to be completed which was approved by your
  insurance carrier.  Sometimes vanities
  come in two pieces and sometimes in one but that remains an unknown until it is
  physically removed.  The way the
  estimating tool describes the work of the vanity and sink base being removed
  and reset is with the pieces being separate.  It does not change the price that was charged nor does it change the
  work that was done in order to properly fix your plumbing. 
  
  For your records, I
  have attached is a copy of the check that was sent to ***** for $64.95.  Thank you for allowing us to service your
  home.
  
  
  Sincerely,
  
  Gregory R****
  
  Cc:  Regina J******, ***** Adjuster